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Customer Service Manager

United States
October 31, 2016

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Jonah Francisco Cruz


- State of new Mexico business license issued: May 1, 2014 to Present Education

Sandia High School, Albuquerque, NM

University of New Mexico

BAFA- Digital Graphics & Studio Art (Double Major) 2004-2009 Academy of Art University

MBA – Advertising & Media Communications (Double Major) Email: • Albuquerque, NM • cell: 415-***-****• www.issuu.frisco_11 Experience

1st Choice Enrichment Programs

Photographer Teacher

Aug. 2013 to January 2014

• Teaching grades 5-9 photography lessons, navigations of camera technology and Techniques in different areas around the school grounds.

• Supervising children, discipline and tutoring children on different subjects that they need help with during after school hours.

• Mentoring children during their time working on photography and disciplining them to follow directions and complete assignments. Alcatraz Cruises

Lead Photographer

May 2012 to May 2013

• Radio communications, multitasking, printing, sales, picking up trash, directing customers to ferries, completing daily goals.

• Customer Service, stocking, merchandising, inventory, greeting, being on time, staying on my toes. No socializing, always aware of the situation for safety.

• Ferries sold out for months in advance, performance for photography was key; working at a fast pace. 500 plus photos each Ferry. 8 ferries a day.

West Mesa Community Center

Position - Art Instructor

May. 2008 to June 2009

• Instructing the ages 5-13 year old art program, involved creating a seasonal lesson plan.

• Instruct crafts and excercises, as well as provide supervision for the children in the community.

• Taught an adult program in the evening that would include more challenging exercises for painting and illustrations each week. Best Buy department stores: Fuji Film

Position - Promotions Manager

October 2008 to Septemer 2009

• Running Promotions for Fuji Camera’s in Best Buy Through Out the Bay, 6 Locations along the Bart/Muni.

• Deliver Presentations and knowledge- selling FUJI camera’s and webroot to customerss..

• Job Included new snap dragon technology, and logging into the vendors locations and documenting surveys of each promotion.

• Traveling from store to store; 5 cameras were presented exactly; knowledge of each camera was manditory.

• Conference calls and communications over long distance, was taken place; and training for all responsibilities away from the company

• Delivering the best customer service was given as well as a positive attitude all the time. Promoworks, San Francisco, CA.

District Coordinator/Manager

Aug. 2010 to Dec. 2012

• Managed the Safeway district for Promoworks; demographically positioning advertising demontrations & marketing events in the San Francisco Bay area.

• Recruiting new employees.

• Auditing employees on the demonstrations standards; making sure all employees. follow directions to complete their demo successfully.

• Training employees about new products campaigns and new demonstrations.

• Payrolls- biweekly

America West Airlines

Ramp Tech/Loader

January 1, 2006 to January 1, 2007

• Talk to everyone about the planes flying in. Constant communications.

• Signal aircraft to it’s gate to load and unload luggage.

• Sweep the planes for any damages throughout the interiors and exteriors.

• Push back 757’s and Air Buses ready for take off with the TUG. Wave the Planes goodbye. Hollister Co.

Sales Associate

September 3, 2003 to September 15, 2004

• Talk to everyone about the planes flying in. Constant communications.

• Signal aircraft to it’s gate to load and unload luggage.

• Sweep the planes for any damages throughout the interiors and exteriors.

• Push back 757’s and Air Buses ready for take off with the TUG. Wave the Planes goodbye. Side work & In Between Experience

• Buon Fresco Assistant 2005 to 2009, National Hispanic Cultural Center, Albuquerque, NM

• Buon Fresco Installation- Albuquerque, NM

commissioned by Larry Perez, Landscape Painting 43’ x 89’ Feburary 1, 2009

• Buon Fresco Mural Fireplace Installation- Albuquerque, NM commissioned & donated to Shannon Murphy, July 2010

• San Francisco Resturant Mural August 22, 2013

5.5 ft. X 29 ft. commissioned by The Grassland Hot Pot near Ocean Beach Interior Mural on


• Hollywood Films & Movies, Background directing, Extra Acting, Prodution Assistant

“My One & Only,” Starring Renee Zellweger & Kevin Bacon, Production Assisting & Background directing, Downtown Albuquerque, Old Diner on centeral and High st., & Village Inn centeral and Rio Grande 2009.

“Welcome to America,” Starring Kevin Kline, Independent Film, Holiday Inn, Jefferson & I-25, Extra Acting 2005. Olive Garden


Jun. 2007 to Aug. 2008

• Serving tables and providing hospitality to our clientele.

• Deliver the best and healthiest Customer service.

• Organization/stocking supplies and other kitchen wear, including kitchen wear. More Qualifications

Loyal, team oriented, multitasking, dependable, responsible, highly motivated, hard worker, sociable, computer experience - profiency in entire Adobe Master Collection Creative suite, including photoshop, illustrator, indesign, flash, after effects, bridge, toonboom. I have design expereience throughout my education digitally and craftmanship. I’ve painted houses, making commericals, motion graphics, websites, logos, type-setting and illustration, and project development building campaigns and media advertising composing social media and internet marketing/advertising. I produce a lot of work managing projects with leadership skills delivering quality customer service, i’m dedicated, experience with cash handling & I have great organization skills Call me

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