Resume

Sign in

Customer Service Team Leader

Location:
Philippines
Salary:
25,000 to 30000
Posted:
October 31, 2016

Contact this candidate

Resume:

Dexter P. Dinal

Brgy. Tangan, Panglao Bohol

Mobile #: 0915.806.3262

Email: acxbsg@r.postjobfree.com

OBJECTIVE: To join an organization where I can apply my skills and expertise, and attain a high

level of performance. I have the right attitude to indisputably perform competently in any field

of assignment that would be given to me, and ability to work well with others..

QUALIFICATION HIGHLIGHTS

Good verbal and written communication skills both English and Tagalog.

Willing to work in a schedule-shifting environment including graveyard, weekends and

holidays.

Willing to undergo training and supervision.

WORK EXPERIENCE

July 2014 August 2016 Team Leader, Supervisor & Barista at Mamma Roti Caf,

Riyadh K.S.A.

Duties & Responsibilities:

Team Leader Create an environment oriented to trust, open communication,

creative thinking and cohesive team effort. Provide the team with a vision of the

project objectives. Motivate and inspire team members. Lead by setting a good

example(role model); behavior consistent with words. Coach and help develop

team members; help resolve dysfunctional behavior. Facilitate problem solving

and collaboration. Strive for team consensus and win-win agreements. Ensure

discussions and decisions lead toward closure. Maintain healthy group dynamics.

Intervene when necessary to aid the group in resolving issues. Assure that the

team members have the necessary education and training to effectively

participate on the team. Encourage creativity, risk-taking, and constant

improvements. Recognize and celebrate team member accomplishments and

exceptional performance.

Supervisor Responsibilities include receiving and distributing messages from

telephone, email as appropriate, taking clear messages and passing these

promptly to the appropriate member of the team. Provided reception duties on

behalf of the team, which involved providing face to face contact for visitors in

responsive and courteous manners. Responded to queries promptly and in

friendly manner. Participated in business and team meetings regarding service

planning and to assist in the implementation and continual review of work

system.

Barista Prepare or serve hot or cold beverages, such as coffee, espresso drinks,

blended coffees or teas. Clean or sanitize work areas, utensils or equipment.

Clean service or seating areas. Check temperatures of freezers, refrigerators, or

heating equipment to ensure proper functioning. Describe menu items to

customer or suggest products that might appeal to them. Order, receive or stock

supplies or retail products. Provide customers with product details such as coffee

blend or preparation description. Receive and process customers payment.

Serve prepared foods, such as muffins, biscotti or bagels. Stock customer service

stations with paper products or beverage preparation items. Take customer

orders and convey them to other employees for preparation. Take out garbage.

2010 2011Kitchen Steward at Bohol Beach Club

Duties & Responsibilities:

Adhere to all sanitation guidelines, Assist the cooks and servers as necessary,

Check all chemical levels and inventory, Wear all PPE uniforms as according to

Canad Ins standards, Review banquet event orders, Set up station, Dispose all

waste and Ensure all items are clean according to sanitation guielines

ACADEMIC BACKGROUND

September 6, 2016 September 08, 2016

JMG Training and Assessment Center, Inc., Integrated Training on Hotel Service

May 2014

Brgy. Tatalon, Qc, NCII - Bartending

PERSONAL PARTICULARS

Gender : Male

Age : 23 years old

Date of Birth : March 21, 1993

Height : 54 ft

Weight : 60 kg

Nationality : Filipino

Marital Status : Single

Living Location : NCR



Contact this candidate