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Project Manager Quality Assurance

Location:
Lawrenceville, Georgia, United States
Posted:
October 31, 2016

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Resume:

CAREER SUMMARY

Outstanding IT Project Manager with over 16 years proven track record in budget reductions, leadership, implementation, and the software development life cycle (SDLC.) Extensive experience in successfully managing projects from initiation through implementation. PMI certified PMP with over 10 years leading and directing mid-sized customer focused development and implementation projects. Average project budget $600,000 - $1.6 million USD and six months to two years in length. Excellent liaison and communicator. Expert in agile and waterfall project management methodologies. Known for high-quality deliverables that meet or exceed timeline and budgetary targets.

SKILLS SUMMARY

Custom Software Development UI/UX Design Migrations/Integrations Implementations Requirements Analysis Cost & Budgeting Project Scheduling Testing/QA/Rollout/Support Team Building & Mentoring Java Cross-Functional Supervision Client Relations Presentations Documentation/User guides IT Planning Vendor Management Visio MS Project Visual Studio TFS SharePoint Google Drive Excel Word Access PowerPoint Test Manager SQL API VMware AWS .NET XML VMware Hyper-V Exchange

PROFESSIONAL PROGRESSION

Barco Inc. Duluth GA 10/2015 – 10/2016

Project Manager

Digital Media - Video Walls Hardware and Software Solutions

Matrix Environment

Managed hardware and software implementation projects for Barco's Industrial and Government division. Managed up to ten projects simultaneously. Translated requirements and feedback into mock-ups using Visio. Negotiated budgets and scheduling. Built personable relationships with teams, clients, and vendors. Managed and negotiated with 3rd party vendors and channel partners. Successfully managed API projects. Lead/organized meetings for each project. Outlined schedules for the project team which includes offshore members. Provided support/communications for all high profile clients, business leaders, and stakeholders. Team sizes ranged from 5 - 45 people and spanned across as many as 5 groups and 3 continents. Used PING, iPM, MS Project and Microsoft Excel to manage project plans, resources, schedules, and supporting files.

Successfully lead and created KPI’s for the first million dollar API project for government division. This resulted in 20 additional $700K+ government contracts for the division.

Kaplan Higher Education Alpharetta GA (Remote) 6/2011 – 6/2015

Project Manager/Senior QA Engineer - 70% PM 30% QA

Education Industry - Web-based and Mobile Software

Agile Environment - Matrix Environment

Managed all software development/implementation projects for Kaplan's PerformIT product (virtualization software.) Managed Perform IT’s product life cycle. Managed multiple projects at once. Participated in two-week sprints, daily stand-ups, and acted as alternate SCRUM Master. Translated requirements, feedback, and JAD sessions into mock-ups using Visio. Managed and negotiated with 3rd party vendors. Successfully managed 3 API projects. Outlined schedules for the software team. Managed initiating, planning, launching, control, and close for all PerformIT software development projects. As "Face of the Product" provided support/communications for all high profile clients, business leaders, and stakeholders. Team sizes ranged from 5 - 40 people and spanned across as many as 6 groups. Used Microsoft Project and SharePoint to manage project plans, resources, schedules, and supporting files. Assisted managing VMware and AWS environments. Planned enterprise mobile strategy, development, and execution for mobile responsive design, mobile web, mobile apps, and CertPrep platforms. Drove and maintained PerformIT's integrity and direction.

Saved Kaplan $26,000 by creating and implementing a library of the post-sales support policies and procedures. Increased client satisfaction by 80%.

Created PerformIT’s Project Management policies and procedures. Acted as PM on all PerformIT course projects to implement 100 new education assessments. Each project was completed under budget. This resulted in an additional $400,000 in revenue.

Reduced annual cost by $156,000 by creating QA department. Overhauled and created new QA policies and procedures improving bug tracking by 80% and reduced bug resolution time by a week. Lead and planned all testing efforts. This includes customer testing efforts.

REACH health Inc Alpharetta GA 8/2010 – 6/2011

Quality Assurance Engineer

Healthcare Industry - Web-based and Mobile Software

Agile Environment - Matrix Environment

Performed Functional Testing, Regression Testing, Load Testing and User Acceptance testing to ensure that project met needs of our clients. Contributed greatly to all areas of the SDLC. Used Visio to convert requirements and customer requests into UI/UX mock-ups. Facilitated meetings with stakeholders. Trained and coached clients and team members. Used SharePoint and MS Project to monitor project status and contribute supporting documentation. Participated in two-week sprints, daily stand-ups.

Breathed new life into QA department by co-creating and implementing the Quality Assurance policies and procedures.

Developed the analysis, directed and participated in the evaluation of REACH’s web and mobile products and reporting methods, and recommended efficient, cost effective solutions which support client business processes and functional requirements.

Goodroe Healthcare Solutions (VHA) Norcross GA (Partial Remote) 7/2008 – 8/2010

System Analyst/Quality Assurance Engineer 20% PM 60% QA 20%BA

Healthcare Industry - Web-based Software

Waterfall/Agile Hybrid Environment - Matrix Environment

Managed team SDLC projects quality, time, costs, objectives, and strategy. Traveled to client sites to nurture relationships, manage accounts, and gather requirements. Used methodologies: HIPAA, HL7, ACC, NCDR, and requirements to thoroughly test and inspect GoodroeSource web application modules. Managed multiple projects concurrently. Trained clients and team members. Used Microsoft Project, Office, and SharePoint to manage project scheduling and documentation. Used Visio to convert requirements and customer requests into UI/UX mock-ups. Facilitated meetings with stakeholders. Lead fund raising efforts for all team volunteer projects. Participated in two-week sprints, daily stand-ups.

Lead SDLC project to re-certify and implement GoodroeSource's Data Dictionary for all 200+ clients. This generated $100,000 in revenue for Goodroe Healthcare.

Visited client sites to conduct interviews and to gain insight into client needs. Used this information to develop Business and functional requirements.

Horizon Software Duluth GA 9/2007– 7/2008

POS Project Manager/ Quality Assurance Analyst 50% PM 50% QA

Food Service Industry/POS - Web-based Software

Waterfall Environment - Matrix Environment

Managed areas of FASTLane (K-12) software development restoration projects. Traveled to client sites to nurture relationships, manage accounts, and gather requirements. Converted functional specifications into test cases and scripts for new/enhanced pieces of functionality. Certified OneSource Front of the House Project Manager. Used Microsoft Project, Office, and SharePoint to manage project scheduling and documentation. Used Visio to convert requirements and customer requests into UI/UX mock-ups. Managed multiple projects concurrently. Trained clients and team members. Mentored, developed, and coached team.

Created and documented new hardware inventory system which decreased customer support time and reduced company costs by $25,000.

Served as Project Manager for FASTLane (K -12) SDLC restoration project. New improvements resulted in $523,000 in sales. Lead projects to implement enterprise changes for all customers.

Hunter Maclean Savannah GA 1/2005-9/2007

Senior Systems Analyst - 60% PM

Legal Industry

Responsible for leading or coordinating 80% of the IT project for the law firm. Monitored incoming issues, through trouble tickets to assist in the identification and resolution of trends with a negative impact on network and user experience. Managed multiple projects at once. Responsible for training clients and staff. Mentored and coached other team members. Facilitated meetings with all stakeholders. Ensured resources are assigned to meet project objectives while managing project hours budgeted. Used Visio to create easy-to-read visuals of network and system layouts.

Served as PM for system wide pc upgrade project that lasted 1.5 years. Implemented hardware to 150+ staff 2 weeks ahead of schedule by streamlining the process.

Reduced new hire acclimation time by 2 days resulting in average cost reduction of $800 per new employee. Formed new training processes and documented procedures for Hunter Maclean staff.

Lead the technical portion of the firm's 6 month rebranding process. Ensured that new company logo and taglines were in all systems, documents. This process included 10 divisions and 10 vendors and contractors.

Go Software Inc Savannah GA 5/2000-8/2004

Project Manager/Lead Quality Assurance Engineer 70% PM 30% QA

Payment Processing Industry/POS - Desktop Software

Waterfall Environment - Matrix Environment

Managed 10 direct reports. Managed PCCharge SDLC projects. Traveled to client sites to nurture relationships, manage accounts, and gather requirements. Coordinated/lead all testing efforts and assisted when necessary. Responsible for training clients and staff. Managed multiple SDLC projects at once. . Managed multiple projects concurrently. Coached, developed, and mentored other team members.

Served as PM on PCCharge Express software development/overhaul project. Completed project 1 month ahead of schedule and $10,000 under budget. Revised product resulted in $125,000 in additional revenue.

Served as PM on PCCharge Pro SDLC revitalization project. This consisted of a complete rebranding and reskinning of our product lines and websites. Completed project 2 weeks ahead of schedule and $23,000 under budget by negotiating better deals with vendors.

EDUCATION

PMP Certification, May 2014

Kaplan University Davenport IA

Master of Business Administration (MBA) – Marketing, April 2017 (expected)

Bachelor of Science (BS) in Information Technology, July 2013

PM Courses: IT Consulting Skills, Project Management, Project Management II

Armstrong Atlantic State University Savannah GA

Certificate of Information Technology with Applications, August 2003



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