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Customer Service Management

Mesquite, Texas, United States
October 31, 2016

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***** ***** **** ****, ********, TX 75181 H: 972-***-****

A Top Performing Loss Prevention Specialist With 7 years of Retail Management experience Strong organizational, problem solving, and

analytical skills

Strong investigative skills

Excellent oral and written skills

Quick learner

Excellent customer service skills

Proficient at opening and closing procedures

Excellent at de-escalating tense situations

Effective skills to handle critical loss investigations Proficient in cash management

Hourly shift management

Loss Prevention Specialist, 11/2014 to 10/2016

CVS Pharmacy – 6004 Samuel Blvd.

As a loss prevention specialist, I directly assisted in the safety and protection of CVS assets within assigned stores, including customers, employees, merchandise, and store property.I communicated closely with Store Management, District Sales Managers, Regional Loss Prevention Managers, and Organized Retail Crime Field Managers. I Monitored assigned stores for activity that threatens the safety of employees and customers, also monitoring assigned stores for activity that causes the loss of CVS assets. I also Monitored and maintained status of store CCTV surveillance systems and reported when issues occurred with the systems. I Safely conducted no-force apprehensions of suspects when circumstances fall within CVS Policy and the law. I conducted recovery & inventory of merchandise/property when circumstances do not allow for an apprehension, Wrote and filed reports of apprehension, significant events, and weekly activities. Communicated well with all levels of management over assigned stores to maintain clear knowledge of activities. The job also included working well with local law enforcement and prosecutors to better aid the arrest and prosecution of suspects conducting criminal activities in the stores. Shift Supervisor, 02/2009 to 10/2014

CVS Pharmacy – 6004 Samuel Blvd.

Worked effectively with store management and store crews. Supervised the store's crew through assigning, directing and following up of all activities. Effectively communicated information both to and from store management and crews Customer Service• Assisted customers with their questions, problems and complaints. Handled all customer relations issues in accordance with company policy and promoted a positive shopping experience for all CVS customers. Maintained customer/patient confidentiality. Head Cashier, 02/2007 to 02/2009

CVS Pharmacy – 1220 Horizon rd. Rockwall, TX

Greeted customers entering the store to ascertain what each customer wanted or needed.Answered a number of calls per day by addressing customer inquiries, solving problems and providing new product information.Described product to customers and accurately explained details and care of merchandise.Earned management trust by serving as key holder, responsibly opening and closing store.Communicated with vendors regarding back order availability, future inventory and special orders.Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.




High School Diploma: 2006

Lakeview Centennial High School - 3505 Hayman Dr, Garland, TX 75043 EDUCATION

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