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Real Estate/Banking Quality Assurance

Los Angeles, California, 91324, United States
October 31, 2016

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Harvey B. Jackson, MBA

Northridge, CA *****

(818) ***-****\in\harveybjackson


** ***** ** ********/******* industry experience

Analytical and detail oriented, able to identify and implement process improvements that increase accuracy, consistency, and efficiency

Excellent verbal and written communication skills

Outstanding Critical thinking and problem solving abilities

Strong team player that values team collaboration to meet organizational objectives


Bank of America, West Hills, CA 2009-2015

Business Control Quality Assurance Auditor

Quality Assurance Auditors serve as the primary liaison with Freddie Mac & Fannie Mae regarding pre/post-reimbursement requests and refunds, which resulted in recovering over $1 M in reimbursement funds.

Completed re-audits for newly acquire/trained associates and reported findings to manager

Accurately audit Mortgage Insurance (MICO) Document claims and document packages for underwriting compliance prior to submission to MICO’s for reimbursement.

Collaborate with the Line of Business team to introduce policies and procedures for audit process that mitigate risk to the company.

Senior Underwriter responsible for conducting on-going risk analysis addressing deficiencies identified during the review process.

Foreclosure Specialist I – FNMA REO/SPO Auditor

Assessed Fannie Mae Real Estate Owned claims and verify that foreclosure technicians completed claim filings correctly.

Oversaw financial transactions to ensure maximum recovery from investor.

Participate in improving education for policy and procedure changes to maintain 98-100% accuracy rating.

Foreclosure Specialist I – FNMA SPO Conventional Claims Processor

Managed the set-up and filing of claims to investors/insurers for reimbursement

of bank expenditures.

Researched and resolved issues via auditing default/liquidation process for all

loan transactions to ensure compliance with federal, state, and local regulations.

Followed-up on claims filed to ensure payments were received. If not processed, investigated to determine and then resolve issues to validate maximum payment by insurer.

Operations Supervisor

Planned the ordering of appraisals, BPO, payoff demands, and credit reports to aid negotiators for expediting short sale process.

Assessed the gathering of all pertinent documentation from brokers/attorneys for further acceleration of the short sale.

Alliance Bank Culver City, CA 2006-2008

Loan Servicing Utility

Strengthened the processing of wires, advances, payments, and payoffs.

Audited file maintenance, monetary, and new loan callbacks

Reconciled general ledger suspense accounts and participations.

Prepared UCC continuations, terminations, and release of collateral.

City National Bank El Segundo, CA 2006

Senior Auditor

Audited monetary loan transactions for accuracy.

Performed callbacks on documents processed by loan servicing department personnel.

Transactions handled included payments, advances, fees, interest adjustments, and fee waivers.

Loans audited consisted of Asset Based, Commercial Business, HELOC, Lines of Credit, Participating Debt Structures, and SBA.

Metrocities Mortgage Sherman Oaks, CA 2005-2006

Loan Boarding Specialist

Audited promissory notes against information in computer software.

Verified and calculated tax, insurance premiums, and estimate amounts due at closing based on real estate lending policies.

Escrow Trust Account Specialist

Posted daily banking activities and initiate wire transfers as needed.

Tracked incoming wires and monthly reconciliations to CPA.


University of Phoenix, Woodland Hills, CA

Master of Science Degree

Business Administration

University of Phoenix, Woodland Hill, CA

Bachelors of Science

Business Administration

University of Alaska, Anchorage, AK

Associates of Applied Sciences Degree


University of Alaska, Anchorage, AK

Associates of Applied Sciences Degree

Automotive Technology

Currently Pursing Six Sigma Green Belt

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