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Engineer Technical Support

Essex, Maryland, 21221, United States
October 31, 2016

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Christopher S. Manzo

**** ********* ****

Middle River, Maryland, 21220

CELL Phone 443-***-****

E-Mail: Chris.manzo@comcast &


Currently primary site engineer for our Xen Desktop deployment which is customized using Citrix Powershell scripts. I have written the scripts and tools.

Senior technical support engineer, Senior Site Tech Support (STS) technician for Prometric.Support Prometric systems : Server 2000 and 2008, Windows XP and 7, SQL7,SQL Exp 2008, ISDN, DSL and cable communication, Cisco ISDN Routers (PAST).

Network, servers, workstations, communications and software troubleshooting. Isolate, diagnose & resolve all problems.

Install & test software & hardware. Document issues and create Knowledge base scripts.

Assemble, install & configure network components, servers, workstations, print devices, switches etc.

Install, configure and support Windows XP / 7, Server 2000 / 2008 /2012R2 and Citrix XenDesktop.

Traveled to locations to resolve issues, install new centers and upgrades in USA, Canada, and South America.

Support communications software & hardware. Modem, ISDN, DSL, Cable systems.

I have written help desk tools for XP /Win 7,SQL Database, Citrix XenDesktop support using Visual basic 6 and Visual basic, .Net 2005 in the Past. Currently write primarily Powershell tools for Citrix and Windows.

Microsoft Certified Systems Engineer, Networking Essentials, NT 4.0 Workstation, NT 4.0 Server, NT 4.0 Server Enterprise, TCP/IP and IIS4. Network Essentials.

MCP WINDOWS 2000. Windows 2000 Server Installing, Configuring Exam 240 Passed.


09/99 to Present, Support Engineer,site technician and site engineer, Prometric, Baltimore, MD.

Current Salary is 70 K and Full Benefits.

I am a primary GoTo tech for our group and the help desk.

Currently subject matter expert for Citrix Xen Desktop and Citrix Powershell support.

I was previously an ASE certified Master Automotive technician for Mercedes Benz ans Honda dealerships.


Arundel High School

Towson State University

Anne Arundel Community College

National Technical Schools

Catonsville Community College

UMBC computer science courses.

Self educated ( primarily) in computer field.

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