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Customer Service Manager

Meridian, Idaho, United States
October 31, 2016

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Owner/Interpreter/Translator, Universal Voices, Nampa, ID December 2009 – present

Translation of documents

Medical, court, and personal

Spanish interpreter for different hospitals

Receptionist, Idaho Dental Aid, Nampa, ID April 2009 – January 2011

Scheduling and charting

Work with patients and handled their preliminary check ins

Administrative work

Filing and insurance verification

Worked with some medical billing

Sales Assistant, MPC/Gateway, Nampa, ID March 2006 – November 2008

Sales, customer service, respond to emails, and data entry

Book quotes/work up configurations and make the sale

Update spreadsheets using Excel

Send out monthly reports

Do all sales out rebates, credits, and returns for customers

Send out Labels using FedEx and UPS for East team or related problems/ fright claims

Talk to international customer’s regarding their needs (Spanish)

Send invoices to customers

Administrative Secretary, Metro Direct Realty, Inc., Meridian, ID January – May 2006

Answered multiple phone lines

Schedule appointments, data entry and filing

MLS Administrative rights to Paragon (Multiple Listing Services)

Office equipment & Software used: Laser Lexmark /Canon 800 series, Page Manager PDF Writer/ Scan Soft

Use PDF/Data Fax, Microsoft Office Suite (Excel, Publisher, Word, etc.), all Lexmark productivity, Adobe Reader 7.0, Windows XP

Organized open house events

Correctional Officer, Department of Corrections, Kuna, ID 2004 – 2006

Supervised offenders, performed searches and seizures when needed

Wrote recommendations for offender custody

Report writing

Received training in first aid and fire fighting

Took training for emergency action

Used weapons and riot control devices for emergency situations in patrol defined areas

Letters of accommodation and recommendation provided upon request Office Manager/ESL Teacher Assistant, Vallivue Middle School, Caldwell, ID 2003 – 2005

EA/Office Assistant

Answered multiple phone lines

Set appointments

Run reports, data entry, and filing

Translator – English to Spanish: letters, newsletters, etc.

ESL Support – held 6 classes with 8-15 students per class, Math, Social Studies, Reading, Science; translating all Educational English studies into Spanish

Joe Kellogg – Account Manager

9149 West Black Eagle Drive Boise, ID 83709 Phone: 208-***-**** 9149 West Blackeagle Drive Boise, ID 83709 Phone: 208-***-**** Office Manager, Crossroads Mental Health Services, Caldwell, ID 2001 – 2003

Performed receptionist duties

Taught variety of classes

Completed evaluations as requested

Performed accounting activities/Billing

Transferred English - Spanish documents to notarizing legal documents

Answered multiple phone lines

Operator, SpecTek/Micron, Nampa, ID 1996 – 2001

Tested motherboards, CPUs, modems and hard drives

Assembled computers

Shipping and receiving component parts

Repaired modules

Performed required duties on all test equipment

Supervisor/Quality Assurance Auditor, Kit Manufacturing RVs, Caldwell, ID 1990 – 1996

Supervised 30 employees

Performed evaluations on direct reports

Assured all quality and quantity on a daily basis

Upgraded blueprints to meet all Idaho codes

Sales and customer Service


High School Diploma, Righetti High School

CPR Certificate

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