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Stillwater, Oklahoma, United States
October 31, 2016

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Andrew David Hawks

**** ***** ******* ****, ********* O11 Stillwater, OK 74075 405-***-****



First year of Management team Increased store profit by 424% over previous management.

Selected as 1999 Oklahoma Media Advocate of the year with over 18 years Public Speaking experience.

Recognized company-wide for hiring, training and maintaining the best staff.

Professional Manager with 15+ years Public Relations and Customer Service experience.

Unparalleled communication skills with diverse groups of people.

Leadership Skills

Resolved customer complaints and answer customers' questions regarding policies and procedures.

Provided employees with guidance in handling difficult or complex problems and in resolving

escalated complaints or disputes.

Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.

Trained and instructed employees in job duties and company policies or arranged for training to be provided.

Interpreted and communicated work procedures and company policies to staff.

Technical Skills

Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. .

Implemented corporate and departmental policies, procedures, and service standards in conjunction with management.

Evaluated employees' job performance and conformance to regulations and recommend appropriate personnel action.

Reviewed records and reports pertaining to activities such as production, payroll, monitored work activities, and evaluated performance.

Recruited, interviewed, and selected employees.


Internet Sales, Owner/Operator, Stillwater, Ok, 4 years

Store Manager, First American Cash Advance, Stillwater, Ok., 1 year

FOH Manager L.L.&G., Stillwater, Ok., 7 years

Catering Manager, Haliburton Food Solutions, Oklahoma City, Ok., 1 year


Journalism-Broadcasting, Bachelor of Science, 8 semesters, Oklahoma State University, Stillwater, Ok


Steve Adams 580-***-****

Joe Kelly 405-***-****

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