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Executive Assistant Customer Service

Georgia, United States
October 31, 2016

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REGINA HODGES • 404-***-**** • Atlanta, GA


AXIALL CORPORATION, Sandy Springs, GA February 2015 – present Project Coordinator

Collaborate and engage C-suite executives for the Chief Information Officer acting as liaison between multiple levels of management

Prioritize and organize all Chief Information Officer (CIO) activities, including calendar and time management

Plan and coordinate Information Services (IS) communications; liaison with Axiall Corporate Communications and Legal

Schedule, organize and document all IS Leadership meetings involving CIO’s direct reports

Plan and coordinate presentations - verify, write, and edit highly confidential information in a supporting role for executive communications and presentations

Organize and execute all onsite and offsite departmental events, celebrations, team building, training, conferences securing, meeting space, catering, AV equipment, contracts and payments NETWORK COMMUNICATIONS, INC., Norcross, GA November 2013 – March 2014 Sales Coordinator

Assisted Corporate Apartment Finder sales and operations staff and the Apartment Finder brand by generating reports, analyzing data and developing communications for the brand THE COCA-COLA COMPANY, Atlanta, GA November 2007 – October 2013 Project Coordinator

Supported the Coke One Project team to build and deploy a common operating system on behalf of The Coca-Cola System in the areas of business process, technology solutions and information capabilities. Specific duties included: Special Events Management:

Coordinated domestic and international meetings for Coke One Project Team

Organized Coke One product demonstrations to user groups globally

Arranged all logistics including transportation, accommodations, meals, guest speakers, entertainment and A/V support

Managed expenses below budget through accurate planning, waste reduction, bulk purchasing and cost-effective operating procedures resulting in significant cost reductions

Directed all aspects of our yearly Coke One Business Process Conference; increased awareness across the bottler community

Collaborated with graphic designers to develop logo and presentation templates as well as creating collateral materials, flyers and tradeshows booths for events

Coke One Academy Training:

Managed training: attendee enrollment, course catalog, material and schedules, course appraisals, WebEx recording repository

Facilitated online WebEx classes, handling technical issues and fielding questions

Prepared and documented Academy guidelines and operations and maintained and managed online procedural process

Managed and mentored intern/contractor to assist in academy daily logistics

Streamlined process for onboarding new resources, significantly increasing initial productivity System Administration:

Managed, researched, and resolved IDM (Identity Management) issues for over 5,000 active users

Proactively interacted with level 2 support for technical resolution of various customer issues. Exceeded targets for Service Level Agreements (SLAs) despite increasing workload and resource constraints

Reviewed and interpreted complex access issues via database research, CCSN tickets, Help Desk contacts and user follow-up in upwards of 100+ requests resolved within a 2-3 day turnaround

Managed and maintained the CokeOne Services database for Coke One including content management. Designed a knowledge management system using SharePoint to centralize access to requirements and configuration documents, issue logging, and user training resulting in a streamlined process Client Accounts Project Management C-Suite Executive Assistant Special Events Enterprise Training Communications Support Cost Reduction Operational Efficiencies Calendar Management Page 2 of 2

COCA-COLA NORTH AMERICA, Atlanta, GA June 2001 – November 2007 Senior Administrative Specialist

Planned KO events and customer meetings by scheduling and negotiating attendee’s travel, hotel accommodations, meeting space, meals, ground transportation, entertainment, material production and audio visual equipment

Tracked monthly budget and processed invoices using SAP. Reconciled all payment discrepancies and vendor follow-ups

Complied with all audit requirements and followed internal controls

Created new vendors in SAP Master Data Maintenance, requested W-9 documentation from the prospective new vendor and provide information to SAP approval team

Created purchase orders for account teams and processed goods receipt for payment

Completed monthly P-Card reconciliations and reconciled quarterly T&E to monitor spending

Managed American and Southwest Airlines vouchers programs. Processed bottler allocation, TRAMS ticket Asset Management and daily orders for 3,000 contractual vouchers

Performed operation & sales support for 2 National Sales Account teams including managing travel arrangements, composing/editing correspondence, reporting, creating presentations, and special projects HELIOS HEALTH, INC., Atlanta, GA 2000 – 2001

HR Coordinator/AP Assistant

CENTRAL PHARMACY SERVICES, INC, Atlanta, GA 1998 – 2000 Office Manager

LICENSED LIFESTYLES, INC., Duluth, GA 1996 – 1998

Office Manager & HR Representative

KPMG PEAT MARWICK, LLP, Atlanta, GA 1991 – 1996

Executive Assistant

DELOITTE & TOUCHE, Wilton, CT 1990 – 1991

Executive Assistant



MS Office Suite, Sharepoint, Workday, SAP, Video Conferencing, Lotus Notes, Outlook, Taleo

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