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Customer Service Engineer

Dammam, Eastern Province, Saudi Arabia
October 31, 2016

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Mobile No.: 0-564******/050*******

E Mail: m

Transferable Iqama


A self driven and dedicated E lectronics Technician with quick ability to assess the problem in electronic equipments and repair them professionally. Capability of designing and developing electronic equipments for the betterment of the company Currently working with Al Haddad Telecom Saudi Arabia as Electronics Technician EDUCATION

Diploma in Associate Engineering (Electronics)

from Swedish Institute of Technology gujrat punjab board pakistan PROFESSIONAL EXPERIENCE

Total 16.5 Years’ Experience (16.5 years in Saudia) 10 Years in AL HADDAD TELECOM (Saudi)

6.5 Years as Electronics & Communications Engineer (Saudi) 1> A l Haddad Telecom Saudi Arabia

–2006 2016 Electronics Techniciant For Mobiles. (NOKIA STUDY level1, level 2) Responsibilities:

Performed routine inspection, testing, and repair of smart phones and other mobile devices.

Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system.

Read and translate repair documents and videos. Share experiences and learning's with other technicians throughout the company via online forums and electronic media.

Performed high quality repairs and refurbishment of electronic devicephones/tablets/laptops/GPSs/i Phone/iPad repair etc.

Monitor parts inventories and inform management of status.

Interact with customers as needed, providing exceptional customer service 2> SETTLITE TO COMMNICATION,AL KHOBAR Saudi Arabia

– 2001–2006 as Electronics & Communication Engineer. Responsibilities:

Implements locking/unlocking, language change and profiling of mobiles.

Disassemble/reassemble down to board and component levels.

Repairs accurately

Handles customer requests for technical assistance

Operates to required Company standard

Completes repairs to the required standard and returns them within the designated period

Strong focus on quality repairs.

The ability to read, write and communicate in English in order to read and comprehend assembly manuals and process documentation.




Mobile No.: 0-564******/050*******

E Mail: m

Transferable Iqama

Troubleshooting and assembly skills.

3> W orld Call Telecom Ltd Pakistan

– 1999 2000 in a s Electronics Technician


Switchboard and PABX systems.

Wiring diagrams analysis of internal services related fans’s motor

Te lephone etiquette and protocol.

Fax machine use and maintenance

Delivery processes and manifests.

2001 2006 Electronics (All Equipments Repairs).


Read Technical diagrams before doing work

Inspect electronics components, such as transformers and circuit breakers Identify electronics problems with a variety of testing devices Repair(CAMERAS,LCD,LED,PLASMA,SMARTPHONES,RECIEVER,COMPUTER,TELECOMMUNICATIO N/OFFICE AUTOMATION,REPAIRING,CORDLESS PHONE,PROGRAMMING,INSTALLATION,GSM OF Self starter yet able to take orders as directed.

Other duties as assigned.

Knowledge & Skills

Communication skills (verbal and written)

Basic computer skills.

Product Knowledge/Modern Technology

Time management skills

Problem solving skills


Ability to handle pressure/Work under fast moving environment PERSONAL INFORMATION

Languages Known: English, Arabic,Urdu, and Punjabi Nationality:

Date of Birth:

Marital Status:


17 Oct 1967


Dependent: 04

Valid Driving License: Yes, Saudi Arabia

***All the information mentioned above is true and to the best of my knowledge. References will be provided upon request


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