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Customer Care Executive

Location:
Karimpur, West Bengal, 741152, India
Posted:
October 31, 2016

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CURRICULUM VITAE

P. SISIR KUMAR PATRO

Mobile No: 738*******

E-mail: acxbd1@r.postjobfree.com

OBJECTIVE

To work with an organization where my performance can be instrumental in the company’s growth as well as personal growth and also where is ample scope for self-improvisation.

WORK EXPERIENCE

Organization : Extramarks India Pvt. Ltd.

Designation : Collection and Servicing Executive.

Organization : MAX SYSTEM

Designation : Customer care Executive

Organization : PRIZM PAYMENT SERVICES PVT LTD

Designation : Customer care Executive

Organization : TATA TELESERVICES LIMITED

Designation : Commission Executive

Job Profile

Responsible for end to end solution for key customers : Euronet, Axis Bank, Dena bank Vodafone in North region

Responsible for working with the management team for making a dead ATM as fully operational with respect team members

Maintaining the call’s importance and its time consumption to resolve the problem with the team for smooth and steady close of each call timely

Attaining Independent & Escalated calls raised by High-end customers

Maintaining and talking care of Customer Satisfaction by providing solution and guidance to avoid small problems to the end-customers

Providing technical training and solutions to customer for better output

Handling a team of 10 members Part of North reason by maintaining proper interaction related to all technical & non-technical related issues

Attaining remote support to the extreme far end customers through medium of exchange i.e. Mobile & E-mail

Keeping-up eye with replacement Spares for adjustments in order to avoid the heavy cost sites.

Professional Qualification:

Diploma in Electronics & Telecommunication engineering from I.E.T.E. (Institute of Electronics & Telecommunication Engineers) in year 2004

Awarded as Honors Diploma with A+ Grade in Computer Application from L.C.C. Bhubaneswar in various courses like: MS-OFFICE, UNIX, FoxPro, C Language in 1999

Pursuing Degree in Computer Science from Karnataka State Open University.

Personal Details

Date of Birth : 26th June 1977

Marital Status : Married

Present Address : S.C.R. – 8, UNIT – 7

Surya Nagar

Bhubaneswar - 751003

Date:

Place: Bhubaneswar (P. Sisir Kumar Patro)



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