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Project Manager

Location:
Duluth, GA
Posted:
January 24, 2017

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Original resume on Jobvertise

Resume:

KEITH E. BOGLE

770-***-**** . acxba2@r.postjobfree.com

PROJECT MANAGER/Business Analyst

An experienced IT professional with experience as Application Development

lead and PM, DBA, QA test lead and PM, Conversion PM, Configuration PM,

Defect Manager and Production Application Support Manager. This experience

includes management of teams up to 35 members (contract and employee;

onsite, offsite and offshore) in industries such as utilities,

manufacturing, aerospace, insurance, financial, governmental, commercial

services and telecommunications.

AREAS OF EXPERTISE

Leadership . Professional / Technical Service Management . Project

Management . Consultative Services

Strategic Planning . Software Implementations / Upgrades . Process /

Procedure Development

Team Management . Training Program Development / Implementation

Quality Assurance . Testing . Issue Mitigation Strategies

TECHNICAL COMPETENCIES

Hardware: IBM MF/PC . HP . TI . Dell . Unix

Software: MVS/VM op systems . TSO/ISPF . VSAM . Fileaid . Panvalet .

Endeavor

Harvest . Remedy . ClearCase . ClearQuest . Rational Unified Process (RUP)

. MS-Mail . IDMS/R . ADSO . OLM . IDD . MS-Office . MS-Project

Project Workbench . Programmer Workbench . PowerPoint . Window . Quality

Center

Languages: COBOL . COBOL II . IDMS . IDMS/R . DB2 . IMS . Pascal . Fortran

. SQL

Databases: IDMS . DB2 . IMS . Sybase . Oracle

CERTIFICATIONS

ITIL v3 Foundation, PMP certification in progress

PROFESSIONAL EXPERIENCE

Bogle Consulting Services, Johns Creek, Georgia . 2011 - Present

ATT Corp - Sep, 2013 to Jan, 2016

Member of Tech Mahindra's senior project management team in support

of ATT's worldwide

Operations. Work directly with the management of several ATT service

lines collecting

performance data on their areas of operation to produce daily, weekly,

monthly metrics and

dashboards communicating the results to ATT senior management.

Produce metrics and

manage TM's performance against established SLAs between TM and ATT on

weekly,

monthly and YTD basis reviewed monthly with ATT senior management.

2011 - Present

Provide consulting services to several small businesses on a wide

range of issues: from

setting up their accounting system/books properly, integrating their

various tools, business

structure to reduce their liabilities and potential tax ramifications,

network/hardware issues,

methods for expanding their internet presence and marketing tools for

expanding their

exposure and footprint on the internet in order to expand their

customer base.

ATT Wireless - Aug, 2012 to Feb, 2013

Mediation Defect Manager contracted to Openet Technologies on contract

with ATT Wireless

responsible for mediation of production data, voice and u-verse

issues. Track and expedite

continued...

KEITH E. BOGLE . Page 2 . acxba2@r.postjobfree.com

resolution of all issues with emphasis on identification and

resolution of revenue/customer

impacting issues. Coordinate resolution activities by the technical

support staffs and

communication of issues/statuses to ATT and Openet management.

Contract ended when I

suffered a serious knee injury which required extensive surgery and

rehabilitation.

T MOBILE, Atlanta, Georgia . 2006-2010

A German wireless services provider, owned by Deutsche Telekom.

Project Manager

Led hardware and software implementation and system upgrade projects in

alignment with organizational goals. Managed project teams in support of

70+ Quality Assurance (QA) testing environments. Oversaw daily

environmental outages to facilitate software upgrades, address server

issues, and implement server access requests.

Major Achievements:

. Partnered in generating a $2M in yearly savings, and improved system

performance and stability by executing server operating system and

server database software upgrades for 900+ servers and decommissioning

40+ servers

. Reduced time for new hires to come up to speed by redeveloping,

creating and documenting training processes for day-to-day operations

and server maintenance for local, remote and global resources.

CINGULAR WIRELESS, Alpharetta, Georgia . 2004-2006

A provider of customer relationship management services, consulting and

professional services, billing services, and self-care technology.

Consultant (Convergys)

Led the identification, remediation, validation and implementation of

commercial production billing issues. Chaired daily meetings concerning

code related issue status, as well as resolution and identification

timelines for delivery of code solutions, and mitigation strategies. Served

as Defect Manager, reducing the number of outstanding tickets, and

shortening status meetings.

Major Achievements:

. Improved solution turnarounds by reducing daily issues through the

implementation of improved processes, communication and support staff

relationship-building skills.

. Facilitated decision-making by upper management with content

augmentation and accurate status data development.

US ARMY RESERVE CENTER, Peachtree City, Georgia . 2004

A support organization in the defense of the USA.

Consultant

Provided support in the development of a new consolidated data center.

Major Achievements:

. Empowered the use of product enhancements with the successful upgrade

of the Harvest support software to 5.2.1.

. Trained staff in the optimal utilization and application of Harvest.

continued...

KEITH E. BOGLE . Page 3 . acxba2@r.postjobfree.com

BOGLE AND ASSOCIATES, LLC, Duluth, Georgia . 2001-2004

A provider of client online marketing strategies and website support.

Owner

Collaborated with client companies in identifying their business operation

models and needs to determine online marketing strategies for their

products and services.

Major Achievements:

. Created and implemented marketing solutions for clients

Developed websites and enabled effective messaging for various companies

KPMG CONSULTING, Atlanta, Georgia . 2000-2001

One of the largest professional services firms in the world.

Manager - (BellSouth)

Served as the Configuration Manager for BellSouth's Vitria Middleware

Message Broker DataBus (MBDB) products. Provided support for Internet,

wireline and wireless industries, as well as web-based eStore processes.

Conducted requirements, logical and architectural process business flow

analysis. Developed and deployed formal development life cycle (SDLC) and

QA methodologies, processes and procedures.

Major Achievements:

Instituted formal processes and procedures, enabling code modification and

enhancement acceptance that was delivered for deployment to production.

Consultant (Qwest Communications)

Advised on divestiture following the acquisition of a regional cellular

provider. Performed requirements, logical and architectural process

business flow analysis. Identified and rated divested call traffic aligned

with divestiture contract terms. Calculated, categorized and classified

unbooked revenue, reporting findings to senior management.

Major Achievements:

. Recovered $20M in unbilled and accrued interest revenue.

. Circumvented the need to procure a new billing system by validating

the existing systems capability to handle increased demand.

Project Manager / Configuration Manager / Defect Manager / QA Manager

(Standard Charter Bank of China)

Led projects for new business-to-business (B2B) exchange portal

development. Managed 30 resources across Houston, Texas, London, England,

Vancouver, British Columbia and Hong Kong, China. Directed Configuration

and Build Management teams through the planning and management of

conversion from PVCS to ClearCase. Coordinated Development and QA testing

activities that took place in Houston, Hong Kong, Great Britain and Canada.

Planned project tests for environment and application upgrades. Acted as

the Defect Manager during critical testing, reporting accurate and current

status to senior management.

Major Achievements:

. Reduced change validation and delivery to QA teams by improving all

deliverables from Application Development to Testing Teams.

. Decreased issue identification and remediation implementation times by

producing succinct and accurate information regarding outstanding

critical defects.

Additional work history available upon request.

continued...

KEITH E. BOGLE . Page 4 . acxba2@r.postjobfree.com

EDUCATION

Bachelor of Business Administration in Data Processing and Analysis

(CS degree with business focus - now MIS program)

Bachelor of Business Administration in Accounting

University of Texas at Austin, Austin, Texas

PROFESSIONAL DEVELOPMENT

American Management Association and Oglethorpe University Certifications

A+, Net++, Microsoft Certified Solution Developer

Leadership Development

ITIL v3 Foundation certification

PMP certification, in progress

AWARDS

3-time nominee for Peak Award - T Mobile



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