Renée Bauer

PHOENIX, AZ *****

Cell: 623-***-****

Home: 623-***-****

Email: acxb8o@r.postjobfree.com

https://www.linkedin.com/in/renee-bauer

SUMMARY

Highly motivated Fraud Risk professional with demonstrated ability to manage multiple projects, meet deadlines under pressure and reprioritize projects to meet Customer and Management expectations. Strong analytical, problem solving, negotiation, investigation and decision making skills utilized daily in project assignments with expertise in:

Fraud Disputes/Investigations

Relationship Management

Defect Analysis

Policy and Procedural Adherence

AML/OFAC knowledge

Procedural Documentation

Project Management

Compliance Adherence

PROFESSIONAL EXPERIENCE

American Express, Phoenix, Arizona 1987-2016

Fraud Risk Manager, Global Commercial Payments 2014-2016

Fraud Risk owner of onboarding process for corporate clients which included working with technologies to update fraud rules and procedural updates. Managed review of corporate applications referrals for possible fraud and ensured service levels agreements were consistently meant.

Managed fraud review and fraud automation rules of corporate applications.

Improved the Fraud automation pass rate from 50% to 80% in 2016.

Implemented procedural process to improve the Fraud Risk review pass rate from 40% to 95% (2015).

Fraud Risk support on numerous new launches of commercial payment products.

Collaborated with colleague to decrease fraud losses during the card replacement process. April – December 2015 $9.2M in fraud loss was avoided.

Fraud Risk Manager, Fraud Chargebacks and Recovery 2004-2014

Monitored fraud disputes/investigations, chargeback process, invalid fraud claims and fraud recovery. Represented Fraud Risk and acted as subject matter expert on new product launches as well as existing system enhancements.

Monitored adherence to the Fraud Dispute and Chargeback processes.

Business owner of system of record for fraud transactions.

Created and supported policy, procedural and technical changes regarding fraud disputes, chargebacks and invalid fraud claims.

Risk owner of the Invalid Fraud Claim process. On an average $2.5M was rebilled monthly due to fraud claimed falsely by Customers of American Express.

Fraud Risk consultant on various high profile, Risk and Marketing initiated projects.

Strong working relationship with Global Security, Legal, Compliance and Technologies partners.

Renée Bauer Page 2

Methods Analyst, Operations Training 2002-2004

Coordinated and managed procedural updates as well as creating new processes for Corporate Card and Merchant Services.

Managed Customer consultations, calculating Customer return on investment, documenting process flows, revising existing documentation, writing and implementing new procedural documentation, adhering to policy and compliance regulations.

Mentored acting Methods Analysts as well as new members to the team regarding the Methods Analysts roles and responsibilities.

Consistently exceeded Customer expectations as reflected in an overall Business Partner Evaluation score of 3.9% out of a possible 4%.

EDUCATION

Numerous professional courses in:

Management

Training

Information Mapping Microsoft Office (Excel, Visio, PowerPoint)

SQL

Project Management

Interpersonal Skills

AWARDS

Tier II Chairman’s Award for “OFAC”

Tier II Chairman’s Award for the “Unibase Scanner” project

PROFESSIONAL MEMBERSHIPS

ACFE – Association of Certified Fraud Examiners

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