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Customer Service Data Entry

Columbia, Maryland, United States
October 30, 2016

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*Linda Brunson

***** ***** ***** *****

Germantown, MD 20876

Cellular 240-***-****


To use the knowledge and the skills that I have acquired for growth within your company

Career Highlights

Demonstrated ability to meet the need of clients and members, dependable, hardworking, reliable and punctual. Work well as a team member or independently. resourceful, energetic, multi-task and

results oriented. Implemented policies and procedures, resulting in improving efficiency and

productivity. Mediation and problem solving skills.


Bakery Confectionery, Tobacco Workers & Grain Millers International Union, Kensington, MD

Receptionist, 3/2006 - 6/2015

Greeted persons entering establishment, determined nature and purpose of visit, directed visitor to

specific destination, answered questions and provided information. Transmitted information and

documents to members by computer and or mail. Operate telephone switchboard to receive incoming calls and voicemail. Updated pensioners and union members addresses. Audited monthly financial reports for 47 Local Unions. Clearly and professionally with upper management and members.

Miller & Long, Bethesda, MD

Receptionist, 8/1998 - 4/2005

Assisted guests and other employers with resolving problems and answering questions. Answered

phones, greeted customers and assisted clients with inquiries. Communicated professionally with

upper management and customers. Maintained close customer contact using diplomacy and

professionalism. Answered multi-line switchboard, and used voicemail system. Processed data entry, faxed, typed and made outbound follow-up calls. Routed all incoming calls to proper staff members. Opened mail and distributed to the members.


H.S. Diploma, 6/1976

Prospect Heights High School, Brooklyn, NY


Administrative Support

Customer Service

Business Correspondence

Information Resource

Typing / Data Entry

Knowledge of Office Equipment (Copier/Fax)




Microsoft Products

Answered 100 Lines Switchboard

10-Key Calculator

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