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Customer Service Sales

Jupiter, Florida, United States
October 30, 2016

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Robert Kasko Product Line Manager & Procurement Specialist 561-***-**** North Palm Beach, FL 33408

Entrepreneurial, innovative executive with extensive business development experience within highly competitive markets. Analytical professional skilled in successfully navigating corporations through periods of accelerated growth. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approaches and enhanced profitability.

Strategic Planning & Forecasting

Market Research

Revenue & Profit Growth

Business Development

Relationship Building

Project Management

Sales Planning & Marketing

Supply Chain Management

Inventory Management

Regulatory Compliance

Staff Training & Leadership

Customer Service

Cross-Functional Coordination

Continuous Improvement

Risk & Resolution

Analysis & Reporting

Purchase Orders

MS Office Suite

Experience & Notable Contributions

QUEST GLOBAL SERVICES Palm Beach Gardens, FL July 2015 – August 2016

Delivery Assurance Field Representative

Evaluated supplier deliveries of aero-engine parts for Pratt & Whitney. Ensured compliance with regulations and deadlines, and proactively identified and mitigated delivery-related issues.

FEDERATED LAW GROUP, PLLC Juno Beach, FL November 2012 – May 2015


Collected payments from customers in accordance with payment plans and court regulations.

LOAN SOLUTIONS/MORTGAGE RELIEF CENTER Juno Beach, FL May 2010 – September 2011

Loan Modification Closer

Managed business development activities, and closed numerous new clients.

STANLEY SUPPLY & SERVICES North Andover, MA October 2005 – October 2008

Product Marketing Manager

Oversaw marketing and business development for Jensen JTK Tool Kits. Managed end-to-end product positioning for print and web distribution, collaborating cross-functionally.

Key Accomplishments:

Developed and implemented products for the Tool Kit Line, and influenced purchasing decisions.

Analyzed and reported on customer usage, incorporating conclusions into the product plan.

Served as Project Lead for the LCC Tool Kit, and helped win a $5M contract with Rockwell Collins.

Reduced catalog production time by 23%.

PC CONNECTION SALES Merrimack, NH January 1999 – January 2004

Product Marketing Manager

Managed marketing and business development for computer memory upgrade products. Identified the preferred supplier base to ensure quality products and reduce operational expenses.

Key Accomplishments:

Increased inventory turns from 12.5 to 21.6.

Negotiated a $156K return, and avoided a $35K loss to the bottom line.

Restructured company-wide marketing plans to gain $125K in funds per quarter from preferred suppliers.

Generated 5% spiff funds for corporate sales representatives.

MICROSOFT Location 1998 – 1999


Purchased all Microsoft products, and achieved number one Direct Market Reseller for Windows 98 at $4M sales.

Key Accomplishments:

Developed and implemented a just-in-time plan with the supplier.

Reduced inventory from $1.6M to $862K within 12 months.

Increased inventory turns from 17.99 to 38.29, and maintained a 95% fill rate.



Purchased various computer products, and maintained relationships with primary vendors. Established a configuration process, coordinated materials, and scheduled with vendors.

Key Accomplishments:

Placed on-line orders, and worked with sales personnel to proactively resolve purchase order issues.


Master Planner & Customer Service Specialist

Managed inventory to support $38M in annual sales. Served on a cross-functional team to develop QS9000 procedures. Facilitated customer releases, and managed the master schedule for the entire two-shift production floor.

Key Accomplishments:

Reduced finished goods inventory from $500K to $330K within 5 months.

Achieved 100% on time delivery within 16 months in a start-up environment.

TEXTRON DEFENSE SYSTEMS Wilmington, MA 1983 – 1994

Buyer & Business Line Coordinator

Purchased diverse MRO items, plant services, electro-mechanic hardware, and electrical and mechanical components. Ensured accurate material availability to meet complex scheduling needs. Tracked assemblies and revised production scheduling.

Key Accomplishments:

Negotiated and executed cost-effective supplier contracts.

Coordinated across manufacturing, testing, quality assurance, and engineering teams.

Education & Training

First Year Business Administration Program


Business Management Courses

Northeastern University Boston, MA

Courses in Manufacturing Supervision & Leadership

APICS Certification: MRP/Capacity Planning & Just in Time

Secret Security Clearance Department of Defense

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