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Manager Project

Haymarket, Virginia, 20169, United States
October 29, 2016

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Charles Thomas, Jr.

***** ****** **** *****, *********, VA 20169 ● H: 703-***-**** / C: 703-***-**** ●

IT Consultant

Service Delivery / Data Center Operations ~ Cloud Computing ~ Strategic Outsourcing

Project & Program Management ~ Team-Building & Leadership ~ Global IT Solution Development


Offer 20+ years of IT experience encompassing project leadership, infrastructure outsourcing, pre-sales consulting, subcontract management, proposal development, business development, vendor management and client relations for industry leaders on a global scale.

Excel throughout the complete spectrum of project life cycle management including clarifying requirements, project planning, scheduling, cost control, documentation, team-building, progress reporting, and budget-compliant execution. Understand client’s business objectives and help clients achieve their goals.

Equally strong business and technical acumen, with an outstanding blend of problem solving, planning, budgeting, customer service, and presentation skills.

Able to transparently collaborate with all levels of management, peers, clients and technical specialists to expedite project success and operational continuity throughout enterprise environment.

Served as Subject Matter Expert on multifaceted projects and extremely well-versed in crafting influential SLAs, SOWs and RFP responses.

10 years management experience across various core IT disciplines in Service Delivery (7x24x365) and staff.

Currently hold a federal government public trust clearance and also held prior DoD secret clearance.

Selected Achievements

Supported FEMA Data Migration from AAMS to PRISM 7.2.

Spearheaded complex, multi-year, customized solutions and associated cost cases for IBM Global Services including hardware & software consulting and PMO/program management support.

Proficiently governed development of mid-range server environment as part of large-scale JP Morgan Chase engagement involving 15,000 servers and spanning 47 countries.

For Department of Justice, established a Network Operations Center in Boulder, Colorado to enhance network communications for U.S. Custom Border Patrol.

Championed strategic outsourcing engagement (“Marsh McLennan”) that resulted in $50M contract win for IBM.

Orchestrated data center reconstruction and infrastructure design of IBM Manassas data center to facilitate smooth Amtrak system migration from Philadelphia, Pennsylvania to Manassas.

Commanded 36-person IBM Global Services team operating out of a 50,000 sq.ft. Data Center and a 15,000 sq.ft. DoD data center, including performance plans, coaching, evaluations, and career development plans.

Professional Experience

AEEC (client: FEMA), Washington, DC, 2014 to Present

Requirements Manager/Helpdesk Support

Thoroughly interview stakeholders and conduct an in-depth analysis of the data in the current system to determine data migration requirements to migrate data from FEMA’s current acquisition system (AAMS) to PRISM 7.2.

Working with FEMA and understanding their business processes and functionalities used for PRISM 7.2.

Convey requirements to development teams throughout software lifecycle to successfully meet project deliverables.

Execute test cases to validate quality expectations.

Provide PRISM 7.2 Help Desk support (contract module) to FEMA workforce.

Provide Helpdesk assistance to the operational support staff to answer calls via emails, telephone, voicemail, desk-side visits, and walk-ups.

Create/activate/deactivate/reset user passwords and accounts.

Work with FEMA staff to trouble shoot issues/errors in PRISM 7.2.

Help fix errors in PRISM and FPDS-NG databases.

Work with FEMA staff to create standard operating procedures where needed.

Support classroom training onsite customized to the business practices and needs of the component.

Developed User Manuals, Training Manuals, and Quick Reference Guides in electronic format.

Independent IT Consultant, various clients, 2009 to 2014

Merged exceptional talents in proposal writing, pre-sales consulting, negotiating, and closing to secure contracts for broad-based IT projects with commercial and government client base.

IBM Global Services, 1998 to 2008

Certified Consulting Technical Solutions Manager

Steadily advanced through a series of promotions to oversee global project management for strategically outsourced engagements encompassing solution development, schedules, deliverables, and team performance.

Aligned and mobilized multinational, multidisciplinary teams of 20+ SMEs for complex engagements.

Led multimillion dollar technical solutions for major customers such as AT&T ($4B), AstraZeneca ($1.7B), JP Morgan Chase ($5.5B), and Department of Justice ($350M).

Technical Solutions Manager

Conducted client needs assessments and formulated proactive and strategic outsourcing technical solutions.

Leveraged internal and external offerings, services, resources, and technology to accomplish complex, multi-year, customized solutions.

Demonstrated outstanding interpersonal skills in coaching, mentoring, and empowering newly hired Technical Solutions Managers in all business and technical processes, procedures, practices and protocol.

IBM Global Services, 1997

Project Manager

Directed, motivated, mentored, coached and coordinated teams of between 10 and 15 for large projects with full accountability for performance, cost, scope, schedules, quality, contracts, vendors, and client relations.

Steered seamless consolidation of three Ameritech primary data centers requiring flawless coordination of equipment transportation and relocation, inventory and asset management, and site decommissioning.

IBM Global Services, 1994 to 1996

Senior Manager, Information Systems / Service Delivery Operations

Promoted to manage overall IT site support services and delivery strategies across all business units.

Employed sharp analytical skills to swiftly resolve issues, identify long-range targets, and provide expert advice and counsel to department leadership and peers.

Managed 30+ personnel spanning engineers, programmers, DBAs, developers, support staff, and account executives in successfully delivering highly visible services.

Prior background includes role as Manager of Service Delivery Data Center Operations, IBM Global Services.

Education & Credentials

Diploma in Information Systems / Computer Operations, Temple Institute, Washington, DC

Certified Consulting Technical Solutions Manager

Certified Multinational Project Manager

Professional Development:

Project Management Boot Camp, IT Service Management, Global Resourcing, Proposal Development, Negotiations and Contracts, Pricing, Solutions Selling, Signature Selling, Information Technology Infrastructure Library (ITIL), Professional Development Program (Tiers I, II and III), Lean Six Sigma, IBM Management Program, Empowerment, Teamwork


Operating Platforms: z/OS, z/VM, Linux, MVS, VM, UNIX, Windows NT

Software: Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio), SharePoint, PRISM 7.2, Lotus Smart Suite

Hardware: IBM Mainframe Systems Z9/Z10, IBM iSeries, pSeries, xSeries and Blade Servers

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