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Customer Service Medical

Casselberry, Florida, United States
October 30, 2016

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Veronica Perry

*** ****** **

Kissimmee, FL *****




Motivated customer service oriented professional with the ability to multi-task and take initiative when completing assigned tasks and goals. Seeking to obtain an Administrative Front Desk position where my hospitality and customer service skills can be utilized.


Over 10 years of Customer service experience

Experienced & knowledgeable in Credit Card & electronic funds transfer

Able to overcome sales objectives,Ability to relate to customers and anticipate their needs

Strong verbal & written communication skills, Proficient in Microsoft Suite Software.

Previous Cash handling experience

Strong leadership and time management skills

Inbound/Outbound Customer Service experience (Multi-line telephone communication)


05/10/2012-09/02/2016 Xerox/Verizon Customer Service/Retention Colorado Springs, CO.

Connect, Convert Mobil account, collect payment and outstanding debt, trouble shoot electronic product, make customer happy.

09/26/2008-04/25/2012 US Army Medical Support Staff Ft Carson, CO.

Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

Answered telephones and direct calls to appropriate staff.

Arranged hospital admissions for patients.

Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer.

Completed insurance or other claim forms.

Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.

Maintained medical records, technical library, or correspondence files.

Operated office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.

Performed bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.

Completed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.

05/03/2006-03/09/2009 ETOUR AND TRAVEL Telemarketing Timeshare Orlando, FL.

In and out bound phone sales

Thrived in a quota driven environment

Successful complex negotiating experience

Acquired personal information and process payment method

10/17/2003-03/18/2006 AMERICA ONLINE Retention and Collections Orlando, FL.

Retained customers and up sale TIME WARNER high speed internet product and services

Confidence in overcome objections and establish customer satisfaction

09/25/2003-04/24/2001 HEALTH PLUS Facilitator Medicaid/Medicare. Brooklyn, NY.

Set up marketing seminars and educated on nutrition, safety, and well care.

Convene a Medicaid holder to convert into an HMO or PPO plan.

Qualified prospects retrieve personal information and apply for Medicaid.


Monroe Business College Computer Science Bronx, NY.

Cassadaga High School Diploma Cassadaga NY.

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