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Manager Service

New York, New York, United States
Open for discussion
October 29, 2016

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Edgar Delgado

**-** ******* *********

East Elmhurst, New York 11369


**/****-******* **. ***** New York

Food & Beverage Manager

Overall responsibility of King Cole Bar as well as supervision of Astor Court

Restaurant, In Room Dining, and planning and execution of private room

service functions.

Teaching staff new concepts for better service and planning, organizing and

controlling the production of new drinks for the bar, abiding strictly by state

liquor regulations.

01/2008-01/2009 Plaza Athenee Hotel

Assistant Food & Beverage Manager

Assist Food & Beverage Director with over all operations of food and beverage outlets (room service, lounge, restaurant) including execution of banquet functions, ensuring daily follow up of company’s priorities, guests expectations as well as productivity and profitability. Monitor cleanliness of all F&B areas and control of weekly payroll. Left for 4 months to temporarily assist Mandarin Oriental Hotel.

06/2008-10/2008 Mandarin Oriental New York Hotel

In Room Dining Director

Overall responsibility of daily In Room Dining operations, ensuring established standards of performance are maintained and guest satisfaction achieved daily.

Plan, organize and execute suite private functions, with up-to-date knowledge of market trends to satisfy customer needs and enable maximization of sales opportunities.

07/2006-01/2008 The Jumeirah Essex House Hotel

Assistant Food & Beverage Manager

Assist Food & Beverage Director with over all operations of food and beverage outlets (room service, lobby lounge, restaurant and mini bar) ensuring daily follow up of company’s vision and hallmarks, as well as productivity and profitability of outlets. Provide career growth and development for all outlet managers and supervisors.

11/2005-06/2006 The Peninsula Hotel

Room Service Manager

Over all responsibility of In Room Dining, ensuring compliance of company standards, as well as revamping existing amenity program, while overseeing,

re-training and guiding 18 employees.

11/2003-11/2005 The New York Palace Hotel

Room Service Assistant Manager

Assist Room Service Director with over all operations, overseeing

a staff of 35 members, as well as overseeing all private in room functions.

11/2001-2/2003 Starbucks Corporation

Store Manager

In charge of entire store operations for one of its Upper East Side locations. Responsible for managing business volume, costs, staffing, budget, marketing tools and promotion in order to maximize profitability adhering to company policies and procedures.

12/1993- 6/2001 Crowne Plaza Manhattan Hotel

Executive Steward

Established and maintained hygiene and sanitary standards for the back of the house.

Wrote the standards manual and communicated all procedures to the staff.

Purchased and maintained the china, silverware, holloware, glassware, general supplies and equipment for six food and beverage outlets which cater to over 1500 clients. Supervise staff of 29 team members.

Act as back-up manager for 2 restaurants.

Determine forecasting requirements and departmental budget annually.

Oversaw the hiring, progressive discipline and termination process, for all employees in accordance with the union contract.

Acted as the initial level hearing officer for union disciplinary hearings.

Acted as Manager on Duty for the entire hotel operation once a quarter.

Skills and Certificates: Leadership at Sheraton Seminar

Cornell University Leadership Seminar – CHARMS

Hotel and Motel Association – Principles of Food and Beverage Operations

Windows XP, Word, Excel, and Outlook.

Bilingual English and Spanish.

Education: School of Visual Arts


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