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Customer Service Manager

Riverview, Florida, United States
October 29, 2016

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Gerald Gladney

**** **** **** **** *********, KY 40511 859-***-****


Obtain a position where I can maximize my interpersonal communication skills and customer service experience.

Work Experience

Coach Operator- Lextran

Supervisor: Tracey Sewell, Director of Operations 859-***-****

October 2011-Present

As a Coach Operator, I am responsible for safely operating Lextran transit motor coaches. My primary objective is to provide safe, reliable, on time and efficient public transportation for Lextran customers.

I provide excellent customer service including assistance in boarding and deboarding, supplying information and responding appropriately in the event of an emergency. I take pride in treating all customers and riders in a courteous, friendly and professional manner.

I communicate effectively with dispatch and management via two-way radio. I monitor traffic and weather and notify dispatch of potential problems, and report any accidents or other safety situations. I also report customer incidents, motor coach issues and route issues to appropriate management.

I adjust, daily, to variables in my working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes.

I conduct pre and post-trip inspections reports to ensure proper operating condition of motor coach and on-board equipment. I ensure safe and clean motor coach condition at the start and end of each shift. I report any deficiencies to Operations.

I maintain a safe work and passenger areas and focus on safety to reduce the opportunity for injury to myself, riders, and other employees.

I adhere to all techniques of defensive driving to minimize the risk of accidents or injury.

I am always helpful to Lextran staff, management and fellow coach operators.

Pharmacy Courier- I.B.A. Molecular

October 2005-April 2011

As Pharmacy Courier, I provided exceptional service by accurately following the standard operating procedures (SOP) for all aspects of delivery, handling and storage of radioactive materials.

I communicated via phone or in person, daily, with IBA contracted facilities regarding customer and delivery concerns.

I completed OSHA required annual training, related to safe handling and delivery of radioactive materials.

To avoid scheduling and delivery conflicts, I assisted Pharmacy Management in coordinating delivery of I.B.A. products to South Florida facilities.

Sales Associate – Pittsburgh Paint & Glass (PPG)

July 1999- October 2005

Performed daily sales and customer service duties that included assisting customers with color and product selections, custom color-matching and troubleshooting customer problems before, during and after application of product.

Input Stores’ Materials Order bi- weekly via PPG computerized ordering system.

Assisted Manager with Semi-Annual Product Inventory.

Delivery of product to commercial and residential customers.

Responsible for store operations in Manager’s absence.

Completed Porter Painter Primer Training and Refresher Courses.

Responsible for daily opening and closing of store, including daily receipts and bank deposits.

Resolve customer complaints.

Accept commercial credit applications and advise commercial clients of their credit status.

Case Manager- W.A.G.E.S., Manatee Community College

July 1998 – July 1999, Temporary Grant Position (Work And Gain Economic Self –Sufficiency)

Assisted W.A.G.E.S. clients with their efforts in becoming economically self sufficient through job searches, employability training, child care assistance and education.

Maintained assigned case load of over 100 clients.

Maintained case records in State of Florida T.A.N.F. system.

Initiated Program Sanctions when appropriate, due to client failure to follow prescribed Program guidelines and procedures. Reinstate client benefits when appropriate, after client has followed prescribed guidelines or Program Sanction expired.

U.S. Army, Medical Specialist

1974 - 1976

Primarily responsible for providing emergency medical treatment, limited primary care and health protection to enlisted personnel.


High School Diploma

Baker Victory High School

Lackawanna, NY


References are available on request.

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