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Customer Service Manager

Location:
Ukraine
Posted:
October 29, 2016

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Nadiia Makhova

English/Spanish/

Russian/Ukraininan

PERSONAL PROFILE

Able to adapt to new environments and learn new skills easily and effectively, I am self motivated and conscientious with the ability to work with initiative either individually or within a team setting. I am a good natured person, polite and honest with excellent communication skills, able to relate well to people and communicate effectively at all levels. Organized and efficient, I am adaptable and flexible in my approach and fully able to work unsupervised. Always willing to learn new skills, I enjoy a challenge and readily accept responsibility, promoting an enthusiastic attitude of myself and the role. Always striving to achieve best results, I carry out my duties to the best of my ability, being keen to learn and contribute a positive approach. I feel I would be a valuable asset to your organization and would welcome the opportunity to make a positive contribution whilst gaining further skills.

O B J E C T I V E

To get More knowledge and experience obtained from the Hospitality Industry and to develop my professional appearance and ability Work in a place where I can apply my skills that I gained during my work experience or even to move on to the next level in my career, where my international experience, my strong guest service skills and my passion to be a host, can be utilized to ensure guest satisfaction.

E M P L O Y M E N T

October 2015 – May 2016 STUDENTS AMBASSADOR – BIR Training Center Chicago, ILL, USA

Accomplishments

+ Presented information to large groups of prospective students and their families

+ Answered questions about the university by all types of communication: personal/via internet

+ Organized special events/fests in order to attract a large number of people

+38 (066) 545 73 83 acxant@r.postjobfree.com

+ Contract websites to promote college using the most productive advertising

+ Tracked the best projects and ways to receive more prospective students

+ Developed new practical programs for students

Nov 2013 – July 2015 TOUR REPRESENTATIVE MANAGER – Atlantic Tours/Terra Caribe Cancun, Mexico

+ Increased profit of the company due to innovation in excursion program

(especially during low season)

+ Best excursion sales for the last 3 month of work

+ Was best in giving exceptional service in order to expand the customer base of the company

+ Had good connection with hotel stuff in order to accelerate the process of check in/out

Dec 2012 – Nov 2013 GUEST SERVICE MANAGER – Grand Bahia Principe, Coba Riviera Maya, Mexico

+ The only one manager who could give total support of Russian speaking clients; helping to solve serious problem or small issues

+ Best Manager of May 2013, most mentioned manager in social networks

(Tripadvisor, FB: Bahia lovers)

+ Achieved best results among hotels in competition to deliver best customer service for Apple Vacation clients

+ Ability to have good relationships with representatives from partner companies in order to cooperate and be ready to help out our common client (Apple vacation, Virgin holidays, Orbitz, Expedia, Sunwing, Pegas, Tez tour etc)

Nov 2011 – May 2012 GUEST RELATION OFFICER – Conrad Maldives Rangali Island Rangali Island, Maldives

+ Ability to react fast and to find the best solutions for extraordinary situations with big group of people and particular guests

+ Ability to solve issues with VVIP guests

+ Best officer to resolve guests concerns

+ Ability to reorganize planned excursion and adjust to the client request April 2010 – Sep 2011 GUEST RELATION OFFICER – Dhow palace hotel Dubai, UAE

+ Ability to handle check in/out with large quantity of people of different nationality, country and interests

+ Ability to deal with partners of the hotel in order to make their stay more comfortable

+ Best officer to resolve guests concerns

+ Ability to multitask

E D U C A T I O N

+38 (066) 545 73 83 acxant@r.postjobfree.com

2004 – 2009 MASTERS DEGREE IN ARTS Expert in art/guide - National Academy of senior executives

Kiev, Ukraine

2015 – 2016 CERTIFICATE “English Language Program” – BIR Training Center Chicago, USA

A W A R D S

2013 RECOGNITION The most mentioned Manager and for the active participation towards quality in service. Grand Bahia Principe. Mexico 2011 APPRECIATION from Herbalife team for hard work and contribution to make Herbalife founder’s Circle and Chairman’s Club Retreat a huge success. Conrad Hotel Rangali Island. Maldives

2010 CERTIFICATE “Focusing on business development”. Dhow Palace Hotel. UAE P E R S O N A L D A T A

Place of Birth RUSSIA April 26th, 1987

Nationality UKRAINE

Gender FEMALE

Marital status SINGLE

R E F E R E N S E S

BIR Training Center TIGRAN MURADYAN Manager of international Marketing 001-773-***-**** acxant@r.postjobfree.com

Atlantic Tour ELENA ZAIDMAN Executive Manager

acxant@r.postjobfree.com

Grand Bahia Principe MELITZA FREITES DE BLANCO Sub Director acxant@r.postjobfree.com

Conrad Maldives HASSAN WAHEED Guest relations Manager Rangali Island acxant@r.postjobfree.com

00960-794-47-49



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