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Customer Service Office

Location:
Houston, Texas, United States
Posted:
October 28, 2016

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Linda K. Atkinson-Roach

***** ********** ** *******,** 77084

(Cell)281-***-****

acxai9@r.postjobfree.com

Qualifications: To maintain a professional, positive outlook with every task at hand and to be given

the opportunity to utilize and apply my communication skills and increase my knowledge of the

industry. Excellent customer service support with 12 years in the title industry.

Work Experience:

Luna & Luna, LLP HUD Office 02-2013-Present

Position: HOA Coordinator, order Resale certificates, payoffs from HOA and attorneys, fees from

FSM, HUD, open HUD contracts, research HOA information on properties, coordinate HOA HUD

files for closing, post-closing receiving logging collateral and mortgage document with notes,

deeds, title policies and assignments and other duties as assigned.

Hanszen LaPorte 09-2011- 02-2013

Position: Houston HUD Office, scan all closing package to FATCO for final title policy, prepare

policy package for buyer/lender, recording of all legal documents, upload original document to

plant for the final policy. Coordinate title policy for buyer/lender, excellent in oral and written

customer service communicate, respond to emails/telephone and voicemail thru out day multi-task

and prioritize efficiently and effectively, work up lender package for mail out, post-closing, other

duties as assigned.

Academy Sports and Outdoors 01-10 – 09 -11

Position: Handling of all customer calls regarding online purchases and orders.

Reporting of escalations through the appropriate channels, resolving customer issues.

skills in data services to diagnose and resolve such issues. Proactively identifying ways to avoid

reoccurrence of customer issues by interfacing with management.

Aerotek Staffing 06-2009 - 01-2010

Position: Escrow Office, opening contract orders for buyer/seller, realtors, mortgage

companies and lenders, title commitment research, ordering of surveys, tax certificates,

payoffs, insurance, curative, liens associated with property for purchase. Strong

communication skills with all clients involved in closing, receiving of closing documents from

lenders, preparing of settlement statement for all parties involved, preparing of closing

package for all parties involved, recording of all legal documents, preparing of policy

packages for mortgagor and mortgagee and other duties as assigned.

Alamo Title Company 03-2005 – 05-2008

Position: Processed and closed new home sales transaction for Brighton Homes, disbursed files for

funding and posting funding. Preformed lot takes downs for acquisition for Brighton Homes.

Preparing of Settlement Statements for Buyer/Seller closing and closing packages.

Irwin Mortgage Company 03-1995 – 03-2005

Position: Closing Coordinator Closer- Processed mortgage after underwriter approval preparing for

pre-closing. Clearing all underwriting conditions for loan officers. Request closing documents from

the attorneys and remitting TIL, 1003, GFE and other lender documentation to Title Companies.

Review closing packages for funding and issue funding numbers. Post and ship closing packages

for FNMA, FHLCM, and GNMA collateral packages to investor servicing.

EDUCATION

Brenham High School



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