Adriana B. Calabro

786-***-****

acxahx@r.postjobfree.com

Profile

Bilingual Front Desk experienced in high rise luxury condominiums. With extensive front-desk experience and a recognized ability to adapt to customers' specialized needs, my passion is providing best-in-class service. Areas of expertise include:

Fluent in Spanish / English

Employee Development

Client Confidentiality

Concierge Plus Software

Guest Services

Local Area Knowledge

Vendor Relations

Surveillance

Millennium

Deggy Point System

Experience

Ocean Tower One Key Biscayne Key Biscayne, FL 2014 – 2016

Ocean Club Community Association

Luxury Miami condominium

Concierge

•Consistently receive “excellent” customer service ratings

•Handle all guests with a high level of patience and tact and resolve complaints quickly

•Train new employees on daily logs, incident reports, work orders, cameras and fire alarm panel

•Secure local transportation, and restaurant reservations for guests

•Supervise Lobby Officer & Valet

Neo - Vertika Community Association Miami, FL 2014 – 2014

Miami Management Inc.

Riverfront luxury loft tower

Concierge

•Provided high level, responsive front-desk assistance to all residents, guests, and realtors

•Assisted management office and employees as requested

•Monitored cameras and fire alarm panel

•Patrolled property and operated access control systems

•Sourced local businesses to find new restaurants and shopping

•Maintained an approachable and professional image in personal appearance, manner, and demeanor

Perez Art Museum Miami Downtown Miami, FL 2013 - 2014

AlliedBarton Security Services

Modern and contemporary art museum

Security Officer - Front Desk

•Greeted guests and assured prompt and positive action on all complaints, questions, concerns and suggestions

•Assisted museum's employees during events

•Trained new security employees

•Wrote daily logs and incident reports

•Patrolled property, monitored cameras and operated security equipment

Club Towers Key Biscayne Key Biscayne, FL 2012 - 2013

ABM Security Services

Luxury Miami condominium

Front Desk

•Assisted residents, guests, vendors, management office and employees

•Found creative solutions to customers' complaints

•Trained new security employees

•Wrote daily logs and incident reports

•Monitored cameras and fire alarm panels and operated access control systems

Axis On Brickell Miami, FL 2008 - 2012

The Continental Group

High- rise building complex

Front Desk Manager

•Assisted residents, guests and vendors by solving problems and complaints

•Assisted management office with requested tasks including training new employees

•Processed and delivered packages

•Operated access control systems, monitored cameras and fire alarm panel

•Wrote daily logs and incident reports

50 States Security Miami, FL 2007 – 2008

Barry University

Private university

Front Desk / Security Officer

•Provided an accurate account of accessibility to the property daily

•Secured premises and personnel by patrolling property and monitoring surveillance equipment

•Initiated incident reports and maintained a daily log

•Exhibited integrity and professionalism while ensuring student and staff safety

•Maintained a high visibility presence to prevent illegal and inappropriate actions

Education & Certifications

Key Biscayne Fire Department

CPR & Automated External Defibrillator Certified, 2016

Miami Dade College, Miami, FL

•A.S Hospitality & Tourism Management, 2016

College Credit Certificates:

•Room Division Specialist

•Rooms Division Operations

•Food & Beverage Specialist

•Food & Beverage Operations

•D License Security Officer

Buenos Aires University, Argentina

•B.S in Midwifery, 1991

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