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Customer Service Sales

Location:
Florissant, Missouri, United States
Posted:
October 28, 2016

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BRITTNEY D. SULLIVAN

acxahc@r.postjobfree.com

**** *** ****** **.

St. Louis, MO. 63033

Home Phone (314) ***-****

OBJECTIVE: Proactive leader with extensive customer service, administration knowledge and a track record of consistent top performance. Seeking a challenging position within a dynamic company that will allow me to grow and elevate within the company.

HIGHLIGHTS OF QUALIFICATION

•Administrative support

•Time Management Skills

•Productive worker with solid work ethic who exerts optimal effort in completing tasks

•Strong organizational skills

•ICD-9 and CPT Coding

•Electronic claims processing

•Claims Correction/Rejection

•Microsoft Office (PowerPoint, Outlook, Word, Excel)

•Excellent communication skills

•Strong organizational skills

•Fast learner with a wide range of practical skills

•Customer Service oriented

•Type 40 wpm

EDUCATION AND CERTIFICATION:

State of Missouri April 2016

Health Insurance License

Allied Health Institute, Fort Lauderdale, FL June 2012 Medical Billing/Coding Specialist Diploma

Normandy Technical High School

Diploma General

PROFESSIONAL EXPERIENCE:

Midwest Marketing LLC

May 2016-Current

Sales Associate

•Customer Service

•Evaluate customers needs and build productive long lasting relationships

•Meet personal and team sales target

•Generate sales leads

•Report and provide feedback to company

•Maintain and expand client database within your assigned territory

Receivable Solutions Inc.

July 2015-May2016

Medical Collector Third Party

•Collect on patient self pay accounts

•Contact patients by outbound calls

•Notify patients by mail

•Receive in-bound calls

•Keep records of collection and status of accounts

Robert Half Staffing Agency

December 2014- March 2015

Medical Accounts Receivable Specialist

•Responsible for multiple accounts

•Billed for physician services

•Billed for hospital in-patient and out-patient

•Followed up with both patients and insurance companies

•Posted Payments

Healthcare Support Staffing agency May 2013- August 2014

Medical Biller

•Used coded data to claim to the insurance companies

•Worked directly with the insurance company, healthcare provider, and patient to get a claim processed and paid

•Reviewed and appealed unpaid and denied claims

•Verified patient insurance coverage

•Answered patient billing questions

•Handled collections on unpaid accounts

•Managed the facilities accounts receivable reports

•Worked on accounts for Indiana University Health

America Home Health Care

September 2012- May 2013

Home Health Aide

•Performed a variety of duties as requested by client, such as obtaining household supplies and run errands

•Administered prescribed oral medications under written direction of physician

•Performed housekeeping duties such as cooking and cleaning, washing dishes and preparing meals

•Participated in case reviews, consulting with the team caring for the client, to evaluate the client’s needs and plan for continue services

•Accompanied clients to doctors’ offices and on other trips outside the home, providing transportation, assistance and companionship

Teletech Holdings Inc. August 2012- January 2013

Customer Service Agent

•Provided excellent customer service, answering questions and assisting clients

•Responded to sensitive matters and troubleshoot issues with customers over the phone

•Met individual performance standards

•Transferred calls to other call center units as needed

Allied Health Institute May 2012- June 2012

Online Internship

•Simulated medical coding cases using virtual computer interface

•Submitted codes and reports electronically and provided rationales and reasoning behind proper coding sequences

•Coding reports included: Evaluation and Management, Medicine, Radiology, and Obstetrics and Gynecology



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