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Customer Service Manager

Garland, Texas, United States
October 28, 2016

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(214) ***-****


Candidate Recruitment Processes Strategic Analysis / Planning Multi-Client Team Building

Training / Development Needs Analysis / Assessment Client Relationship Management Compliance

New Business Development Contract Proposal / Negotiations Process Optimization Customer Service

Ambitious self-starter who exhibits proven experience in candidate recruitment processes, training / development, new business development, client relations, customer service, and cross-functional process optimization in alignment with a company’s vision, value, and goals, and recruits dynamic candidates and business teams with integrity to deliver services excellence. Top performer who contributes sharp analytical abilities and superior attention-to-detail. Out-of-the-box thinker who seamlessly liaises among C-level executives, business professionals, and clients while driving lucrative results.


Personally placed high-value programmers for Affiliated Computer Service and American Airlines clients.

Successfully led programming / tech recruitment, as well as construction, hospitality, and insurance roles.

Participated in projects for United American Insurance (Torchmark Corporate Office) and Greyhound clients.

Attended popular MRI Pacesetter corporate outings, including qualifying in 10 months instead of a required 12.

Led an extensive Y2K project for Brinks International’s Armored Service Division, including initially contacting Brinks and teaming with an Account Manager to develop a lucrative proposal, meeting with hiring managers across all departments, discussing hiring needs, and recruiting and hiring 24 top employees in less than 90 days.


Candidate Recruitment / Team Building

Utilized broad scope of industry knowledge and dynamic business acumen toward directing forward-thinking recruitment processes, including developing candidates for presentation to clients. Contributed solid communication skills toward effectively preparing both candidates and clients, and comprehensively de-briefing persons after interviews.

Expertly supported clients and candidates with presentation of offers, as well as letters of acceptance and resignations.

Recognized for excellence with Certified Senior Account Manager credentials – approximately 5% of account managers.

Cross-Functional Employee Training / Development

Designed and developed results-focused curricula to increase students’ abilities in public speaking, as well as supporting individuals with personal or professional interviews preparation, resume development, and individual and group work.

Capitalized on the opportunity to teach a highly popular Communications Application class that encompassed targeted resume writing, interview do’s / don’ts, dressing for interviews, and handling letters of acceptance and / or resignation.

Scholastic Instruction / Academic Curriculum Development

Planned and presented a dynamic multi-subject, multi-level curriculum by employing effective teaching methodologies designed to facilitate engaging, highly challenging lesson plans and attain significant increases in performance on testing.

Played a vital role in assisting with extracurricular activities, including collecting various materials for publication efforts.


Teacher Faith Family Academy, Oak Cliff, TX 2014 – 2015

Teacher George Bannerman Dealey Montessori School, Dallas, TX 2011 – 2012

Teacher Skyline High School, Dallas, TX 2008 – 2011

Certified Senior Account Manager Management Recruiters International (MRI), Dallas, TX 1994 – 2006

Recruiteer Information Systems Consulting (ISC) Corporation, Dallas,TX 1992 – 1994


Bachelor of Science in Communications (3.42 GPA) Texas A&M University – Commerce

Certified Senior Account Manager Special Education (EC-12 Speech 8-12) Certification Microsoft Office MRIware

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