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Customer Service Administrative Assistant

Portsmouth, Virginia, United States
October 28, 2016

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Dwayne S. Williams

Portsmouth, VA *****

757-***-**** * 757-***-****

Administrative Assistant

Highly skilled, motivated administrative professional with over 10 years of experience delivering exceptional communication and customer service skills while building relationships with coworkers and clients

Highlights of Qualifications

Experienced Administrative Assistant. Subject Matter Expert in Clerical, Customer Service and Customer Relationships.

Proficient in MS Excel, MS Word, Outlook, PowerPoint, MS FrontPage.

Navy and Marine Corps Achievement Medal (5), Letter of Commendation, Enlisted Surface Warfare Specialist, Enlisted Aviation Warfare Specialist.

Mentorship in Violence Prevention for over 300 military personnel in a 2 week period.

Instructed and supervised over 30 Airman and Junior Petty Officers

In support of community relations, led 200 personnel in morale and quality of life through community service.

Scanned, filed and record over 20,000 records and placed in the electronics records systems using the Navy’s Standard Subject Identification Code (SSIC) in eight month period.

Relevant Experience

Project Coordination

Assisted in the interviewing and hiring process for 7 civilian personnel when converting the administrative office from military personnel to civilian personnel.

During the interview process I expressed the importance of working with others, decision making process, confidentiality, customer service, as well as expressing the importance of strength and weakness and how to compensate if there is a need.

Fully engaged in the assisting of writing the descriptions for different administrative jobs in the office, i.e. Awards Clerk, Travel Coordinator, Correspondence Clerk, Evaluation Clerk, Publications and Directives Clerk.

As subject matter expert in each of the administrative jobs, created Standard Operating Procedures (SOP) for all jobs in the office so all personnel are capable of accomplishing there jobs.

Trained all personnel on using publications, instructions, equipment to accomplish administrative task.

Performed military clerical, and administrative duties including computer applications, office communications, filing and records maintenance for over 10,000 personnel.

Processed over 1,000 Evaluations and Fitness Reports.

As Travel Coordinator organized travel plans that encompassed official travel to numerous national and international locations. Managed a budget in excess of $750,000.00, processed over 2,000 travel claims.

Conduct records management surveys and audits, ensuring policies and procedures are consistent with goals and objectives.

Maintain and update the database containing all record group owners within the command and review the accuracy of all permanent and temporary records for the command

Provide direct support to the commands records management disposition program ensuring the systematic timely and economical transfer of historically significant records to National Archives and Records Administration (NARA).

Conduct records management surveys and audits, ensuring that records management policies, practices, and procedures are consistent with the strategic goals and objectives and requirements of the command.

Provide direct support to the command records management disposition program ensuring the systematic, timely and economical transfer of historically records to National Archives and Records Administration.

Office Administration & Support

Utilized a full range of administrative and clerical tools scanners, copiers, fax machines, computers, printers, projectors, telephones.

Utilized databases to organize and maintain records.

Extensively utilized PC’s with the latest technologies and software.

Worked dependably on projects within budgets and timelines.

Experienced in different working industries including, hospital, shipyards, professional offices, military ships.

Trained and instructed personnel on administrative office procedures and customer service.

Work History

Records Management Clerk, ITA International, Norfolk, VA 03/2016-10/2016

Insulator, Hunting Ingalls Industries, Newport News, VA 07/2013-02/2016

Fire Watch, Epsilon Systems Solutions, Portsmouth, VA 04/2012-07/2013

Yeoman Administrative Assistant, Norfolk, VA 02/1995-12/2011

Escort Nursing Assistant, VA Hospital, Decatur, GA 02/1994-02/1995

U.S. Navy Yeoman Administrative Assistant, Marietta, GA 09/1989-04/1993

U.S. Navy Basic Training, Chicago, ILL 04/1989-05/1989


Gordon College, Barnesville, GA 09/1987-09/1988 Central Texas College, Killen, TX 1997

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