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Customer Service/Sales/Account Management

San Jose, California, United States
October 28, 2016

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Kris Ajel

Phone: 408-***-****



Sales/Account Manager skilled in maintaining and growing accounts with the ability to identify potential areas of development. Able to anticipate customer needs based on prior requests. Proven history of building customer loyalty by providing exceptional service.


Managing both small and large accounts while meeting customer expectations

Rapport building

Exceptional customer service record

Identifying areas of growth by understanding customer business needs

Effective communications through different channels

Work Experience

Commercial Coordinator 12/2011 to 06/2016

Glencore Recycling – San Jose, CA

Maintain existing accounts and seek out new business opportunities through individuals, brokers, scrap dealers and OEM’s.

Set up contracts for new customers that project to process up to 50,000 lbs. of material per year.

Handled the domestic logistics for several companies which account for more than $11 million of our annual revenue.

Helped contribute to overall satisfaction from report card of our top customer.

Handled monthly reports for several companies as well as necessary certificates and acknowledgements of material.

Increased tonnage on an account by 53% in one year.

Responsible for setting up and running booth during E-Scrap conferences

Handled booking of rooms and airline tickets for conferences

Assisted customers in sorting of materials to maximize overall returns on settlements.

Conducted site tours of the facility for both new and old customers.

Responsible for setting up appointments to process material for customers.

Community Consultant 3/2010 – 11/2011

AvalonBay Communities – San Jose, CA

Leasing apartments and maintaining resident relations while maintaining an overall occupancy of 91% during my tenure.

Marketing by warm calling and execution of Craigslist ads.

Resident retention during lease renewal process.

Managed resident requests and history through the use of Salesforce.

Assisted in organizing resident functions ranging from holiday events to community service

Sales/Account Manager 11/2005 – 3/2010

TownePlace Suites by Marriott – San Jose, CA

Establish and maintain relations with new and existing accounts, including: organizing group reservations, handle room requests, group billings and any other customer’s needs.

Maintained a Guest Satisfaction Survey (GSS) rating of above 90%.

Responsible for meeting quarterly Occupancy and Revenue goals, as well as conducting and managing service training for the front desk staff.

Expanded strategic accounts that allowed us to maintain an overall occupancy of over 90 % per quarter.

Grew a $700k revenue account to over $1.5 million in revenue.

Rooms Controller 8/2002 – 11/2005

Santa Clara Marriott – Santa Clara, CA

Organize and manage all room inventories, including: meeting room requests, guest room blocks and working with the sales team to meet group expectations.

Assist Front Office Managers with blocking strategies and forecasting up to 3 weeks in advance.

Coordinated the use of up to 500 rooms used by multiple accounts during conferences and events.

At Your Service Agent/Front Desk Agent 12/1999 – 8/2002

Santa Clara Marriott – Santa Clara, CA

Functioned as on call supervisor to the front office while managing internal and external communications, including calls to and from guests, to dispatching various departments to accommodate guest requests

Organize and maintain mass check-ins to secure a full house while ensuring specific requests were accommodated as much as possible.

Analyzed return guest data to proactively prevent known issues from recurring.


Associates Degree in Liberal Arts

De Anza College – Cupertino, CA

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