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Customer Service Representative

Snow Hill, North Carolina, 28580, United States
8 00 or more
October 28, 2016

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Yoko-Shamada Darden


*** ****** **, ****** **

Call Center Representative:

* ***** ** ********** ********* customer support in busy call center evironments for public utility and insurance industry employers. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic Relationship partnership-building skills along with listening attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.


Blue Cross Blue Shield May 2016- July 2016

Call Center Representative

Raleigh NC

Made out going calls to clients 50yrs and older

Assist with or transferred calls for prior information

Signed client up with an agent (make appointments)

Reschedule appointments

First Citizen Bank Oct 2015- May 2016

Call Center Representative

Garner, NC

Inbound calls

Created new accounts

Assist customer with loan payoffs

Assist customer with online banking

Disputed charges due to fraud

Issued & Re-issued credit/debit cards

Humana (Right source Mail-order) July 2014 - Oct 2015

Call center rep

Raleigh, NC

Assist Customers to my best ability

Inbound and Outbound calls

Technical support if needed

Place orders for members prescriptions

Locate the members order if or was already placed.

MDA (Muscular Dystrophy Association) June 2014 - August 2015

Customer service rep (weekends only)

Raleigh, NC

Outbound Calling

Set up appointments for the client

Raise money for the programs

Speak with different businesses and business owner.

CVS Caremark (Xerox/Acs) August 2011 - October 2012

Customer Service Representative

Raleigh, NC

Answered Inbound calls

Spoke with nurses, Doctors and the Pharmaceutical department

Verified the patient information


Cape Fear High School

2008 – 2011


Wake Tech Community College

2015 - 2015

Human Resources Adult Classes


Additional Skills

Microsoft Word

Microsoft PowerPoint

Microsoft outlook


Word Excel

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