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Customer Service Assistant

Palo Alto, California, United States
October 28, 2016

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Kalani Hills

San Francisco, CA


OBJECTIVE: Seeking professional career in healthcare industry, specifically as a hospital attendant. I am a people oriented, organized individual with great customer service and leadership skills.


File Clerk & Assistant, Severson & Werson Law Firm (Contracted) San Francisco, CA April 2016 – July 2016

Processed mail room and coordinated all incoming and outgoing mail with a daily volume of over 200.

Direct phone messages and communicate with clients

Performed basic book keeping and organize financial records through the account department

Help organize office activities and prepare clients for conference meetings

Deliver court documents to appropriate staffs and coordinate communication among team members

Schedule 5-10 conference meetings per day for clients and attorneys

Executed data entry, administer and maintain office uses, such as faxes, photocopies, scanners

Mailroom Clerk, FedEx San Francisco, CA January 2016 – May 2011

Processed over 500 daily mail inventory and scanned mail into tracking system

Delivered 20 packages on weekends, performed customer support and communicated with dispatcher in troubleshooting issues for customers

Thoroughly scanned and coded 50 packages per delivery. Review in detail the quality control of delivery in the tracking system

Customer Support Services, Nestle Feb– Dec 2015

Tracked and scanned over 300 inventory per week, coordinate with drivers to assist in daily delivery routes to business and residential. In addition, utilize and correlate with customer on the start-up kit to set up water equipment

Set up appointment for water coolers with business and residential clients.

Communicated with dispatch in coordinate truck routes, organized 30 delivery routes per day, and provided customer service

Certified Nursing Assistant (CNA), MGA Healthcare 2011 – 2015

CNA at the UCSF Hospital in San Francisco where I assisted in the care of patients

Checked patient vital signs, assisted with hygiene care, and performed range-of-motion exercises

Charted patient input and output, and communicated with nurses

Lab Assistant, St. Luke’s Hospital 1999 – 2003

Maintained patient medical records and communicated patient stats to hospital staff

Organized lab files alphabetically and chronologically

Received phone calls and coordinated appointments with patients

Education Awards

CNA Certificate, Cornerstone College of Sciences and Technology March 2011

Earned a team ACE award for outstanding customer service and team work

Certificate as Health Unit Coordinator May 2016

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