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Customer Service Manager

Fort Lauderdale, Florida, United States
October 28, 2016

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Anthony Carter

**** ** **** ******, *******, FL *3351 – 954-***-**** –


To utilize my experience as an entrepreneur and corporate manager to deliver sound decision making, superior leadership and outstanding customer service while maintaining bottom line profitability.


Advanced knowledge of Microsoft Excel, Microsoft Word and Microsoft Power Point. I have great communication and leadership skills. I am motivated, eager to learn, great personality, exceptional customer service and negotiating skills.


State of Florida – Sanitation and Safety Specialist October 2015 – October 2016

• Inspected business to ensure federal and state food code is applies correctly.

Red Lobster Service Manager March 2007–April 2015

• Manager of a casual dining restaurant that generates in excess of 4.5 million dollars in

revenue per year

• Profit and loss analysis, customer service, recruit and train staff, ensure policies and

procedures are executed consistently

C. J. Apple II Inc. General Manager June 2005–March 2007

• Lead management team in the day to day operations of a casual dining restaurant that

generates in excess of 2.5 million dollars in revenue per year

• Profit and loss analysis, customer service, recruit and train staff

A.C. Enterprises of Broward County Multi-Unit Franchisee June 2000–January 2006

• Owned and operated two Quiznos Subs restaurants

• Controlled food and paper cost, profit and loss analysis, hired and trained staff of over

50 employees

• Worked with community organizations to generate sales

Burger King Corporation, Orlando, FL District Manager July 1996–June 2000

• Responsible for six Burger King Restaurants with an average yearly gross income of

$1.5 million per year

• Worked with restaurant management teams to ensure that both financial and operational

targets were met

• Performed profit and loss analysis, researched operational deficiencies, hired and

counseled managers

• Resolved customer issues, participated in community service activities and evaluated

restaurant performance

Burger King Corporation, Operations Trainer August 1995–July 1996

• Responsible for sixty franchise restaurants in South Carolina

• Worked with each restaurant team to observe operations and provided training

in areas that needed operational improvement

• Trained new franchisee in Tokyo, Japan on operational procedures and standards

Burger King Corporation, Miami, Fl, Assistant Restaurant Man. May 1994–August 1995

• Responsible for the financial performance of a Burger King Corporate restaurant

• Trained staff counseled employees and delivered superior customer service and met

restaurant financial goals

Burger King Corporation, Miami, Fl, Senior System Analysis October 1989–May 1994

• Responsible for Burger King’s Accounts Receivable, Payroll and Financial Controller

Computer systems

• Designed, developed and implemented computer software

SystemOne, Miami, Fl, Team Leader/Senior Analysis December 1986–October 1989

• Solely responsible for seven computer programmers

• Controlled the two-year design, testing and implementation of a major Cargo

Accounting Computer System for both Eastern and Continental Airlines. This project

monitored over $50 million in revenue dealing with customer billing, accounts

payable/receivable and past due billings


Master of Business Administration, University of Miami, Coral Gables, FL 1995

Bachelor of Science in Computer Science, Barry University, North Miami, FL 1988


Dollars & Sense Magazine September 1992

America’s Best and Brightest Young Business and Professional Men

Cub Scout Leader of the Year 1993

Burger King Corporation Volunteer of the Year 1993

REFERENCES: Will furnish upon request

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