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Customer Service Manager

Location:
Fort Lauderdale, Florida, United States
Posted:
October 28, 2016

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Resume:

Anthony Carter

**** ** **** ******, *******, FL *3351 – 954-***-**** – acxacn@r.postjobfree.com

OBJECTIVE:

To utilize my experience as an entrepreneur and corporate manager to deliver sound decision making, superior leadership and outstanding customer service while maintaining bottom line profitability.

SKILLS:

Advanced knowledge of Microsoft Excel, Microsoft Word and Microsoft Power Point. I have great communication and leadership skills. I am motivated, eager to learn, great personality, exceptional customer service and negotiating skills.

EMPLOYMENT HISTORY:

State of Florida – Sanitation and Safety Specialist October 2015 – October 2016

• Inspected business to ensure federal and state food code is applies correctly.

Red Lobster Service Manager March 2007–April 2015

• Manager of a casual dining restaurant that generates in excess of 4.5 million dollars in

revenue per year

• Profit and loss analysis, customer service, recruit and train staff, ensure policies and

procedures are executed consistently

C. J. Apple II Inc. General Manager June 2005–March 2007

• Lead management team in the day to day operations of a casual dining restaurant that

generates in excess of 2.5 million dollars in revenue per year

• Profit and loss analysis, customer service, recruit and train staff

A.C. Enterprises of Broward County Multi-Unit Franchisee June 2000–January 2006

• Owned and operated two Quiznos Subs restaurants

• Controlled food and paper cost, profit and loss analysis, hired and trained staff of over

50 employees

• Worked with community organizations to generate sales

Burger King Corporation, Orlando, FL District Manager July 1996–June 2000

• Responsible for six Burger King Restaurants with an average yearly gross income of

$1.5 million per year

• Worked with restaurant management teams to ensure that both financial and operational

targets were met

• Performed profit and loss analysis, researched operational deficiencies, hired and

counseled managers

• Resolved customer issues, participated in community service activities and evaluated

restaurant performance

Burger King Corporation, Operations Trainer August 1995–July 1996

• Responsible for sixty franchise restaurants in South Carolina

• Worked with each restaurant team to observe operations and provided training

in areas that needed operational improvement

• Trained new franchisee in Tokyo, Japan on operational procedures and standards

Burger King Corporation, Miami, Fl, Assistant Restaurant Man. May 1994–August 1995

• Responsible for the financial performance of a Burger King Corporate restaurant

• Trained staff counseled employees and delivered superior customer service and met

restaurant financial goals

Burger King Corporation, Miami, Fl, Senior System Analysis October 1989–May 1994

• Responsible for Burger King’s Accounts Receivable, Payroll and Financial Controller

Computer systems

• Designed, developed and implemented computer software

SystemOne, Miami, Fl, Team Leader/Senior Analysis December 1986–October 1989

• Solely responsible for seven computer programmers

• Controlled the two-year design, testing and implementation of a major Cargo

Accounting Computer System for both Eastern and Continental Airlines. This project

monitored over $50 million in revenue dealing with customer billing, accounts

payable/receivable and past due billings

EDUCATIONAL BACKGROUND:

Master of Business Administration, University of Miami, Coral Gables, FL 1995

Bachelor of Science in Computer Science, Barry University, North Miami, FL 1988

HONORS:

Dollars & Sense Magazine September 1992

America’s Best and Brightest Young Business and Professional Men

Cub Scout Leader of the Year 1993

Burger King Corporation Volunteer of the Year 1993

REFERENCES: Will furnish upon request



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