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Customer Service Dental Assistant

Parkville, Maryland, United States
October 28, 2016

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Amy D Schuyler

*** *** ****

Baltimore, Maryland 21221

(C) 443-***-****

(C) 443-***-****

Qualified Dental Assistant/ Dental Radiation Technologist

**/**** – Current Dr. Richard N. Lamb, DDS., PA. Baltimore, Maryland

Receive and prepare patients for dental treatment by assisting dentist at chair side in dental operatory using four-handed dentistry procedures. Perform general dental infection control and safety procedures met by OSHA, CDC & ADA standards. Maintain dental supplies, equipment, instruments & operatories by cleaning, disinfection, sanitization, and sterilization. Take dental radiographs by using digital radiography or standard radiography procedures using Care stream software programs or developing in AT 2000 processor. Perform general clerical office duties using Soft dent software programs.

Frequently requested by patients because of excellent treatment and care in procedures.

Contributed to the profitable operation of this business by referring many patients.

Qualified Dental Assistant

10/2011 – 05/2012 All Pro Placement Services/ Baltimore County Health Department Baltimore, Maryland

Baltimore County Public Elementary Schools Dental Sealant Program; School based for second, third and fourth grade students. Assisted dentist and hygienist in setting up and tearing down traveling dental office operatory; Assisted with aspects of placing sealants and oral home care instructions; Cleaned and sterilized instruments in Kavoclave; Sanitized rooms for patients; Set up and deconstructed rooms for each procedure.

My top priority was to maintain a safe and clean environment for the children.

Conducted procedures in a manner that promoted safety complying with OSHA and MSDS standards.

Dental Assistant / Receptionist

10/2008 – 10/2009 Dr. William Leboe, DDS. Baltimore, Maryland

General dental chair side assisting in four-handed dental procedures; General clinical techniques pertaining to operatory care and sterilization of instruments; Basic laboratory duties including but not limited to making whitening trays, sports guards and temporary crowns; All duties of dental radiographic procedures including care of AT2000 developer; Ordered supplies and took care of inventory and organization of rooms; Clerical office duties assisting staff and management.

Maintained a high level of patient care and service.

Contributed to the office business by displaying excellent patient rapport.

Extended Daycare Provider

09/2008 – 06/2009 Catholic Community School of Baltimore, Baltimore, Maryland

Provided afterschool care for children ages 3 – 13; Criminal history background record check and fingerprinting services provided through Department of Public Safety And Correctional Services; State of Maryland and the Federal Bureau of Investigation.

Consistently received great recognition from parents about their child’s care and safety.

Trusted to work in private & public sector facilities.

Catering Chef / Supervisor

12/2006 – 10/2007 Sodexo / Northrop-Grumman, Linthicum, Maryland

Performed various duties of banquet production for large functions; Arranged food services and customer service for up to five different sites at Northrop- Grumman; Supervised and aided cafeteria staffs at various corporate locations; Managed

Staff of up to twelve employees daily; Inventoried and controlled food and beverage supplies and operations; Compliant with HACCP and OSHA regulations; Total background check through FBI and Government.

Excelled with deadline-intensive catering ensuring the accurate and on-time completion of all parties.

Recognized for accuracy while filling orders. Packed, wrapped & completed orders assuring all items were free from damage when arriving on time.

Cook V

02/2002 – 10/2006 Baltimore Marriott Water Front Hotel, Baltimore, Maryland

Banquets: Garde Manger and Hot Side Departments; Worked in all stations of kitchen including but not limited to sautéing, grilling, broiling, baking and pantry; Experienced in all facets of banquet production for food services entailing plate-ups, event catering & desserts; Inventoried stock, pantry and supplies on a daily basis(FIFO); Responsible for production of gourmet food products for Rigano’s Deli; Supervised associate cafeteria; Maintained sanitation and safety standards in compliance with OSHA and HACCP.

Concierge: Lounge/Desk Attendant- Operated hospitality computer systems handling reservations for dining, entertainment, travel and shopping; Controlled and inventoried food and beverages for guests within the concierge lounge; Handled and resolved guests complaints and services while exhibiting strong oral, written and organizational skills.

Steadily received exceptional reviews from customers for delivering outstanding service.

Regularly exceeded daily goals in making certain that all assignments were completed in a timely manner.

Assistant Manager

01/2000 – 06/2002 Decker’s Bar & Grille, Baltimore, Maryland

Maintained inventory and cost control by ordering food, liquor and supplies; Created daily menu items utilizing excessive food products; Planned and catered special events; Trained and managed all employees; Arranged work schedules and cleaning lists; Formulated entrees from simple fast foods to fine dining; Displayed bartending and serving skills.

Committed to provide exceptional service to patrons on a daily basis.

Contributed to the profitable operation of this business by displaying exceptional customer service skills.

Dental Assistant

01/1999- 01/2000 Burwood Plaza Dental Associates, Glen Burnie, Maryland

Assisted general dentists and specialists in multiple operatories performing clinical procedures using four-handed dentistry; All duties of dental radiographic procedures including care of AT 2000 automatic processor; Utilized autoclaves and Statim sterilizers; Implemented sanitation and sterilization techniques for instruments and operatories; General laboratory duties & services; Assisted clerical staff with ordering supplies, and basic front office duties & procedures.

Maintained a high level of patient care and service in a fast moving office.

Managed procedures in a manner that promoted safety in compliance with OSHA, MSDA & HACCP.


American Heart Association- BLS/HCP (CPR/AED) Baltimore, Maryland 11/2016

MSBDE- Dental Radiation Technologist- Baltimore, Maryland 03/2017

CEU- Infection Control & OSHA MSDA, Howard County, Maryland 03/2017

MSBDE- Active Qualified Dental Assistant- General (EFDA/DANB) Baltimore, Maryland

The Dawson Academy- Dental Assisting/Complete Dentistry- CE course, St. Petersburg, Florida 02/2014

Baltimore International College- Associates Degree: Culinary Arts/Hospitality, Baltimore, Maryland 06/2001

Professional Cooking, Baking & Pastry.

The Medix School- Vocational School Certificate: Dental Assisting, Baltimore, Maryland 11/1987

Seton High School- High School Diploma: General Curriculum 06/1986

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