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Care Nursing

Location:
Chandler, Arizona, United States
Posted:
October 31, 2016

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Page * of * Chandler, AZ ***** 352-***-**** acxa9c@r.postjobfree.com

Proven Nurse Leader in Acute, Long-

Term, Rehabilitative, Assisted Living &

Home Healthcare Arenas

Lisa May, BSN, RN

Director of Nursing / Clinical Services

Assistant Director of Nursing Nurse Manager

Clinical Supervisor Critical Care Nurse

Enthusiastic and focused medical professional with collaborative style and strong clinical skills. Positive, self-driven and quick-learning team player with masters training in clinical education. 10+ years of experience in hands-on patient care, case management, and business processes. Friendly, empathetic, clear communicator that inspires trust and respect in patients, peers, staff and superiors. Creative, critical thinker; negotiated solutions that optimized patient outcomes. Orchestrated complex demands for maximum efficiency and effectiveness.

Specialist in Critical Care; skilled in Internal Medicine, Dermatology, Cardiology, Electrophysiology, Pediatrics, Geriatrics, Obstetrics, Gynecology, Ophthalmology, Nephrology.

Directed registered (RN) and licensed practical (LPN) nurses, certified nurse assistants (CNA), licensed vocational nurses (LVN) and home health aides (HHA).

Established a flawless record in patient care, physician interaction and compliance with policies and procedures.

Healthcare Management

Clinical Assessment

Patient Advocacy

Utilization Review

Quality Assurance

Documentation

Training & Development

Team Building

Patient Education

Insurance Billing & Coding

Regulatory Compliance

Highlights

Named Top Nurse by the International Nurses Association and selected for inclusion in Strathmore's Who's Who; and earned academic honors with all degree awards.

Appointed to the Nursing Practice Council at Florida Hospital, and recommended changes in existing policies that promoted improvement in quality of patient care.

Validated clinical skills of professional staff at Maxim Healthcare Services; gifted teacher and trainer for patients, caregivers, nurses and technical specialists; motivated high-performing teams. Career Track & Performance Driving Forces

CONSULTANT / INTERIM DIRECTOR OF NURSING 2016 - Present 360 HEALTHCARE STAFFING Phoenix, AZ

Purpose and Scope: For various remote locations, provide dynamically changing leadership and management of the health and well-being of residents within the community. Responsibilities include but are not limited to all clinical programs, quality assurance and regulatory compliance; assisting in the training and on-boarding of clinical and care coordinator team members; coordinate and evaluate nursing care and services. Assist in budgeting and financial administration; review performance of staff; troubleshoot and resolve problems; coordinate meetings; and provide ongoing clinical expertise and nursing leadership.

Ensure the community follows all federal, state/provincial, local laws, regulations and standards as it pertains to resident clinical care. Provide an environment which fosters continuous quality improvement while maintaining high standards of patient care, integrity and cost effectiveness.

Identify on-going needs and services of residents through the assessment / Individualized Service Plan (ISP) process. Receive case referrals and review available patient information related to case, including disciplines required, to determine home care needs. Assign appropriate clinicians to case, as needed. Motto: I lead by example. A

confident team player striving

for excellence in patient

advocacy, education and care.

Page 2 of 3 Chandler, AZ 85248 352-***-**** acxa9c@r.postjobfree.com DIRECTOR OF CLINICAL SERVICES / CLINICAL NURSING SUPERVISOR 2016 INTERIM HEALTHCARE OF PHOENIX Phoenix, AZ

Purpose and Scope: Coordinated and oversaw all direct care patient services provided by clinical personnel. Responsible for ensuring that patient care is coordinated and managed appropriately in a cost effective and financially responsible manner. Ensured that care and services are delivered appropriately as well as the supervision of clinical personnel. Accelerated promotion.

Provided an environment which fosters continuous quality improvement while maintaining high standards of patient care, integrity and cost effectiveness.

Received case referrals and reviewed available patient information related to case, including disciplines required, to determine home care needs. Assigned appropriate clinicians to case, as needed.

Instructed and guided clinicians to promote more effective performance and delivery of quality home care services, and was available at all times during operating hours to assist clinicians as appropriate.

Assisted clinicians in establishing immediate and long-term therapeutic goals, in setting priorities, and in developing plan of care.

Led case conference meetings with organization personnel to facilitate coordination of care.

Assisted in the screening and interviewing process of new clinical personnel and made recommendations for employment of individuals. Oversaw the orientation of new organization personnel.

Communicated/reviewed/clarified performance expectations regularly to staff and assisted in providing ongoing feedback, coaching, and counseling on individual and group performance.

Directed staff assignments in accordance with a review of caseloads. Monitored daily and weekly schedules and matched needs, abilities and territories to client load and clinicians' skills and ensured productivity standards are met.

Acted as a liaison in the management communication and care coordination with all disciplines, physicians, patients and/or caregivers.

Assisted with complaint resolution, risk management issues and guidance procedures, as needed. Reported to Director of Operations with action plan.

CLINICAL MANAGER 2015

AMEDYSIS HOME HEALTH SERVICES Highland, IN

Purpose and Scope: Primary duties were evaluating the performance of staff nurses, providing feedback and mentoring, developing education programs, contributing to staff professional development, interviewing and hiring nurses and medical staff, developing departmental budgets, and maintaining inventory of medicines, equipment and supplies. Represented nursing staff when upper management was making decisions that affect patients and the nursing unit.

Consistently provided leadership and guidance and ensure staff is effectively trained.

Promoted a productive and supportive environment. Reviewed patient and staff data to measure patient care effectiveness.

Monitored quality of patient care; applied evidence-based healthcare practices and nursing standards. ASSISTANT DIRECTOR OF NURSING 2014 - 2015

LIFE CARE CENTERS OF AMERICA Valparaiso, IN

Purpose and Scope: Consistently achieved and exceeded patient care goals. Collaborated with physicians, nursing staff, and administrators to conduct all nursing processes to ensure optimal outcomes and to maintain compliance with internal and external guidelines. Closely evaluated each patient’s condition and needs to execute appropriate care interventions. Maintained confidentiality and advocated for the rights of each patient. Assisted in areas of budget planning and administration, and that supply and equipment inventory needs were addressed correctly.

Supervised, mentored, and guided assigned nursing staff. Attended to and participated in scheduled in-service training and other coursework, and Nursing Leadership Development Program. Covered for nurses engaged in professional development, and regularly evaluated performance for pay and incentive recommendations and to identify areas to be addressed for improvement.

Took an active role in the organization’s Quality Process. Monitored trends, and implemented effective process improvements. Utilized root cause analysis and monitored outcomes to improve patient medical care. Facilitated daily Page 3 of 3 Chandler, AZ 85248 352-***-**** acxa9c@r.postjobfree.com care risk identification and resolution, including communicating with and acting on data obtained from patients, family members, and physicians. Assisted staff in resolving patient, family, and staff complaints in a timely manner.

Coordinated nursing care with other healthcare disciplines, and ensured full integration of services across the spectrum of healthcare. Visited with newly admitted patients to gather information and ensured comfort and understanding of possible care planning, and made daily rounds to spot check the accuracy of documentation, patients with changes in conditions, patients triggering occurrences of investigations, and patients pending discharge. Ensured sanitary and safety conditions are fully addressed, and that infection control standards and biohazard waste procedures were properly followed.

CLINICAL NURSING SUPERVISOR CASE MANAGER 2013 - 2014 MAXIM HEALTHCARE SERVICES Merrillville, IN

Purpose and Scope: Delivered insight and medical expertise vital to conduct assessments for patient referrals, and to craft treatment plans for in-home recovery, rehabilitation, and disease management services. Collaborated with physicians, hospital discharge planners, and other healthcare professionals. Assigned and supervised the performance of RNs, LPNs, therapists and HHAs. Served as an expert resource for staff. Monitored and documented patient progress; identified problems and made plan changes. Ensured compliance with corporate policies and protocols, as well as federal and state regulations.

Facilitated seamless, efficient and thorough care for clients with diabetes, COPD, CHF / cardiac disease, those recovering from wounds, surgery and stroke, and patients in need of orthopedic rehabilitation.

Extensive experience with OASIS data (Outcome and Assessment Information Set); recognized when care regimens weren't working; asked questions and investigated options that facilitated compliance resulting in favorable outcomes. Focused on patient advocacy and education.

Developed care plans for Maxim clients with varying degrees of illness, disease, disorders and disabilities.

Conducted competency assessments of new hires and trained staff in skills that included ventilator management and complex intravenous therapy; educated patients and caregivers.

Managed the company's quality assurance process; coordinated communications with physicians, insurance carriers, therapists and other providers.

CRITICAL CARE NURSE NURSING SERVICES SUPERVISOR 2010 - 2012 FLORIDA HOSPITAL FHS Orlando & Leesburg, FL

Purpose and Scope: Provided unexcelled quality care to assigned patient groups within a Multi-System Progressive Care Unit (PCU / IMCU). Closely monitored patients, administered medications and intensive therapies, assisted in bedside procedures, and supervised peers in all nursing care responsibilities. Collaborated with department management to define operational goals. Leveraged assessment, planning and evaluation processes to achieve performance targets and drive improvement initiatives.

Designated relief charge nurse; appointed to the hospital Nursing Practice Council; earned certification on completing a 2-year hospital practicum; cited for outstanding customer service.

Assessed research findings against policies and suggested changes to enhance quality of patient care; enforced the hospital compliance plan and rules of regulatory agencies and accrediting bodies.

Made clinical evaluations and determined recovery care needs for clients of Florida Homecare Specialists (FHS); assigned and supervised LPN/LVNs and HHA/CNAs.

Rendered direct patient care; coordinated service with medical doctors, social workers, physical, occupational and speech therapists and maintained clinical progress notes. Learning Credentials

Brookline College, MASTER OF SCIENCE IN NURSING: CRITICAL NURSING EDUCATION, Expected 2018 University of West Florida, BACHELOR OF SCIENCE IN NURSING, 2013 Summa cum Laude Lake Sumter Community College, AA IN NURSING, 2012 Phi Theta Kappa Honor Society Lake Sumter Community College, AS IN NURSING, 2010 Magna cum Laude Licenses & Certificates

RN License: Indiana Florida Unrestricted AZ (Compact) American Heart Association Certified: Advanced Cardiovascular Life Support (ACLS) Automated External Defibrillators (AED) Cardiopulmonary Resuscitation (CPR) Basic Life Support (BLS)



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