Sign in

Customer Service Manager

United States
October 30, 2016

Contact this candidate



*** ***** **** **. ********* MA ****5

Cell: 978-***-****


Interpersonal Communication :

Networking :

Capable of writing justifications; Complex topics; Writing status reports and documenting procedures.

Mastering NONVERBAL communication; Learning TWO-WAY of communications Techniques

Learning the type of LISTENING most appropriate to situations, Using relevant of QUESTIONS,

Developing sound RELATIONSHIPS, SELF-TALK and interacting positively with other staff and management.

Client / Server Networks and Application Servers

Classification of Client / Server Networks: LANs, WANs, MANs, and PANs

Development of client / Server Application / Network Firewall

Hands-on testing and cable making

Digital Electronic / Communication:

Familiar with Frequency Modulation / Amplitude Modulation / Sender and Receiver

Spectral Analysis of signal Harmonics / Double sideband Analysis / Function Generator

Knowledge with Transition of Binary Data in Communication Systems / Multi & De-multiplexing

Build digital circuit using VHDL and BDF / Familiar with Altera DE2-115 Board

Circuit Analysis:

Knowledge of RC and RL circuit

Energy and Power Circuit / Circuit Theorem and Conversions

Alternating Current and Voltage/ Familiar with passive filters

Building and testing circuit

Micro Computer:

Familiar with Microcontrollers PIC18 and MSP430G2

Used Assemble language and familiar with File Select Registers / Direct & Indirect Addressing

Microprocessor Based System with Busses: Address / Data / and Control

Designing and testing projects

Soft Skills:

Speak fluently French and English

Interpersonal Communication knowledge

Ability to work as a team in any environment

10+ years experience in Customer Service oriented industries.


JRI (Justice Resources Institute), MA May 2013 – Present

Supervisor / Human Right Officer

Direct supervision of students within the milieu and work with diverse population

Coaching and counseling residents as outlined by DCF, DMH policy / Ensure safety

Lead by example and role model to all staff and students

American Express, Logan Airport, MA

February 2012 - May 2013

Financial Service Representative

Deepen client relationship by effectively delivering outstanding currency exchange services.

Adhere to operational controls and regulatory procedures while dealing with many currency

Drives efforts to identify and implement a positive overall client experience.

FAMILY DOLLAR, Somerville, Ma

August 2007 – November 2010 Store Manager

Maintain a high level of customer service by training staff. / Promote team work

Prepares payroll and schedule, control budget and ensure staff development

Control inventory by reducing shrink while exciding target goal by 3%


May 2005 - August 2007

Store Manager

Ensure financial controls are in place to safeguard company asset.

Maintain a high level of customer service by training staff, time management.

Prepares payroll and schedule, balance budget and monitoring inventory

TIE RACK, Logan Airport, Boston MA December 2004- May 2005.

General Manager

Badge coordinator for security zone access.

Recruiting staff and Training them according to the MASSPORT and US. Customs regulations.

Monitored inventory


Northern Essex Community College, Haverhill, MA

A.S.: Electronic Technology: Computer Option Graduated: December 2015

Cert. Electronic Equipment Graduated: December 2015

Contact this candidate