Sign in

Customer Service Project

Missouri City, Texas, United States
October 30, 2016

Contact this candidate


Sherlene Moore

281-***-**** –

Summary Reliable professional with experience specializing in document management of subsea, topsides, onshore and offshore, data entry and customer service, ensuring the delivery of project document and management services while maintaining a high attention to detail and application of rigorous quality control processes for various projects and procedures.

Wood Group Kenny @BP – Houston 3/2012 to 8/2015

Document Control Lead

Interface with project managers, project engineering leads to ensure sufficient resources were provided to meet the needs of internal and external deliverables.

Calling contractor/vendor daily to ensure work orders are complete, also calling in-house personnel to help with software concerns.

Input data into computer system of all project documents.

Closeout and handover of all project documents.

Creating Master Document Registers and Document Matrix’s for all contractors and suppliers using excel spreadsheet.

Provided weekly reports for internal and external distributions for all suppliers and contractors.

Distribution documentation to supplier, contractors and in-house personnel.

Requesting project document numbers, per applicable to Document Numbering Specification, for the project team for handover.

Ensure all signatures were applied on all project specific documents.

Ensure efficient, effective and secure document management processes, procedures, coding standards, updating and distribution tools.

Worked closely with the contractor document control teams to ensure they were following standard and efficient processes for the delivery of information.

Executed internal quality audits.

Processed all existing documents/drawings from FTP site, emails and drop box.

Provided all new hire, routine training on procedures and policies within the EDMS system.

Sr. Document Control 5/2006 to 3/2012

Implemented and managed all necessary document control functions and procedures for 7+ on-going subsea projects.

Completed a high level check of accuracy and completeness on all documents.

Logged in transmittals for all documents sent between BP and contractor for all disciplines.

Assisted users with Documentum issues, training and troubleshooting.

Monitored and expedited internal and external distribution of all subsea project documentation.

Volunteered and worked on the BP Horizon MC252 project.

Interfacing with project engineering and purchasing to perform various tasks.


Houston Community College

Business Course

Massey Business College Business Course

Sherlene Moore

281-***-**** –





MS Office

Adobe Acrobat X Pro



Copy Machine


Postage Machine



Contact this candidate