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Customer Service Manager

Rockford, Illinois, United States
October 30, 2016

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Professional Summary

Work History


**** ****** *****, ********, ** 61104 (H) 815-***-**** (C) 815-***-**** My employees and success of the stores I've managed. To join a reputed organization where I can utilize my 30 years of experience in Management, leading the organization to accomplish new heights and ensure that all goals are met with my proven leadership skills, which develop and empower staff to achieve goals. This, along with a thorough understanding of the market trends are some of the qualities which I plan to use in making the desired contribution for the benefit of your business. Known for defining and implementing Company visions, encouraging innovation, productivity, and results leading to excellence in STRENGTHS & SKILLS Excellent at Problem solving, ability to identify and troubleshoot situations and find appropriate solutions Experienced in conducting employee training Excellent at maintaining client and supplier relations Experienced in coordinating with the top level management to set up short term and long term goal Experienced in Recruitment and hiring procedures Excellent multitasking abilities. Experienced in implementing operation procedures for the company Great customer services skills BRADLEY D. EYSTER Store Manger 09/2014 to 07/2016

ROAD RANGER – Rockford.Il

MANAGER Managing subordinates to attain all business objectives,Payroll,Inventory Management,Training and Coaching all employees and Scheduling employee schedules. Loss prevention and Safety guidelines.

Conducting Employee Training.

Providing Excellent Customer Service.

Vendor Relations.

Exceptional Cash handling.Daily cash reconciling.

CVS, Beloit, WI.

Rockford Il.

General Manager/Store Manager 01/1996 to 01/2013

CVS Pharmacy – Rockford, Il

Held responsibility of managing subordinates and guiding them towards the attainment of business objectives Assisted the top-level management in preparing strategies to achieve the goals and objectives.

Ensured that the new employees get good quality training as per their area of expertise. Focused on developing programs that deliver efficiencies and playing a leading role in the mobilization, development and implementation of robust operational processes Payroll, Creating employee schedules, Order products and store supplies Inventory management, Interviewing, training and coaching employees Directing various business departments to ensure the smooth running of the company Developing positive direct relationships with key business contacts Scheduling workloads to meet priority targets Using automated computer systems to monitor stock control Developing and supporting a cross-functional culture of continues improvement Ensure employees follow all safety and lost prevention guidelines.

Assistant Manager 01/1987 to 01/1996

Osco Drug – Rockford, IL

Store Supervisor 01/1986 to 01/1987

Osco Drug – Rockford, IL



Cashier 01/1985 to 01/1987

Osco Drug – Rockford, IL

Completing transitions.

Stocking inventory.

Cost reduction strategies

Project planning and development

Budgeting and forecasting

Customer relations specialist

Purchasing and procurement

Risk management

Human resources management

Performance evaluations

Performance evaluations

Project management

Superb time management skills

Work flow planning

Employee relations

Expense reports

Superb time management skills


Natural leader

Process improvement


Unsurpassed work ethic

New product introductions strategies


Vendor sourcing

Startups and turnarounds background

High School Diploma: 1985

East High School - Rockford Il

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