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Customer Service Manager

Cypress, Texas, United States
October 30, 2016

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Julie Ann Drexler



An opportunity to be a part of the supply services team by administering documents, contracts, releases, correspondence, invoices and data associated with the procurement of goods and services.

Work Experience

Madden Bolt, Houston, Texas May 2015- June 2015

Purchasing Coordinator Contract

Carry out the purchasing processes necessary to provide the proper goods and services, as required by operations, on a timely, competitive, and cost effective basis, such as (but not limited to) purchase order preparation and invoice discrepancy resolution

Ensure inventory levels of all items purchased are in accordance with established purchasing practices

Soliciting bids, negotiation prices, delivery schedules, terms and methods of transportation

Confer with sales, department supervisors, or other personnel to inform of any issues that may delay production or delivery of an order

Process returns and credits as needed

Perform supplier audits when necessary to insure compliance to company standards and to certify suppliers and products

ED’s Precision, Houston, Texas December 2014- April 2015

Inside Sales Contract

Read and comprehend engineering drawings from customers

Issue requests for quotes for raw material and outside processes per customers specifications and approved supplier list.

Compile complete quotes to turnkey machine parts for bidding purposes

Work with outside services to negotiate prices

Electronically update the status of the customer’s orders in process

Weatherford, Houston, Texas March 2007 – December 2014

Assistant Buyer, Supply Chain

Provide customer service to engineers with lead time, cost and change requests on purchase orders and quotes

Create, print and distribute purchase orders

Enter costs and part numbers into system database

Identify and understand machine shop capabilities to turnkey prototype parts

Identify material specifications on prototype drawings and buy products

Issue requests for quotes to approved suppliers

Expedite open purchase orders to maximize on time delivery

Maintain communication with external vendors

Assist accounts payable with prices revisions and purchase order discrepancies

Work positively on a team to provide constructive resolutions and efficient problem solving

Insure compliance to Trade Compliance policies

Perform various other duties assigned with compliance to Weatherford quality and procurement policies.

STM & Associates, Houston, Texas 2002-2006

Assistant Job Manager

Answering incoming client telephone calls

Maintained status reports for building projects

Updated billing spreadsheets

Handled A/P, A/R and invoicing

Responsible for purchasing office equipment and supplies


Proficient in Microsoft Office, Microsoft Excel, Microsoft Word, JD Edwards/ ORACLE, AS 400 (HFA), VISUAL, Adobe Acrobat, Quickbooks, Office Project Manager.

Efficient organizational and communication skills.

Self starter and takes the initiative.

Ability to multi-task and works well with others.


Memorial Senior High School Houston, Texas

Houston Community College Houston, Texas

General Studies

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