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Customer Service Data Entry

Location:
Fort Wayne, Indiana, United States
Posted:
October 30, 2016

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Resume:

Tanis McEldowney

Skills & Abilities:

MS Word, Excel, Outlook, & Lync

Cute PDF Writer & Adobe Software

Internal & External Operation Systems

Data Entry, Reporting, & Processing

Customer Service, Sales, & Marketing

Excellent Oral & Written Communication Skills

PROFESSIONAL EXPERIENCE:

Xerox Corporation

November 2015 to May 2016

Customer Service/Eligibility Specialist

Responsibilities/Accomplishments:

Process information to determine eligibility for clients applying for Family Social Services Administration benefits.

Update applications due to changes and redetermination of benefits.

Track and maintain data integrity.

Correspond with clients in reference to supporting documentation and verification of any information necessary to assist with the application process and situational changes that could potentially impact benefits.

Utilize computer data systems, internet, and soft phone to complete assigned tasks.

CRST

February 2015 to May 2015

Booker/Exhibits & Displays

Responsibilities/Accomplishments:

Provide quotes based on billing weight, tariffs, mileage, and any additional services as required.

Interface with multiple proprietary and web-based systems for data entry and management.

Work directly with planners and dispatchers to ensure trailer availability for timely pick-ups and deliveries between exhibit shows and/or warehousing facilities.

Research venues for dock accessibility, booth locations, delivery times, and contact information.

Create and assign contracts according to procedure per the customers’ requests.

“Trace and Trace” shipments from loading to final delivery. Obtain and update piece count and proof of pick-up/delivery information.

SYNCREON

May 2012 to November 2014

Supplier Relationship Coordinator – Site Management Team

Responsibilities/Accomplishments:

Act as the liaison between internal and external entities including Field Operation Managers, Transportation and Lift Service Providers to ensure timely, cost effective methods for delivery and installation of telecommunications equipment.

Provide estimated quotes based on standard pricing, rate tables, and service type per customer request.

Process “Change Requests” from quote to actual cost based on the final services provided. Additionally, I worked with the “Revenue Accounting” team to ensure payment for services was provided and allocated appropriately.

Maintain data accuracy of site specific deliveries within database structure that contains information used by finance to plan daily activities and analyze market status.

Research various items requiring action through all stages of process. Collaborate with multiple divisions of organization to make recommendations for process improvement & assist with audits including pulling records and compiling requested data.

Interface with multiple business systems including Carrier Settlement, AMS (Asset Management System), LBS (Logistics Billing System), Epicor, & Gateway.

Participate in cross-functional projects with diverse resources as needed to improve operations efficiency across company departments and processes.

Conduct daily report audits and manage market site lists with operations.

SEARS HOME IMPROVEMENTS

July 2008 to January 2009

In-Store Marketer

Responsibilities/Accomplishments:

Greet and assist customers in the store and presented information regarding Sears Home Improvement products and services.

After determining the customers’ Home Improvement needs and interests, I established leads and set up appointments with the highest standards of confirmation rate per lead.

Manage and maintain customers’ lead sheet information to follow up and ensure exceptional customer service.

This was a “Self–Starter” position with minimal to no immediate supervision.

EDUCATION:

High School Equivalency Diploma

North Side High School in Fort Wayne, Indiana



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