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Bilingual Admin Assistant/Customer Service/Medical Secretary

Pasadena, Texas, United States
October 30, 2016

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Joanna Hernandez


Administrative Assistant experience in various business settings including medical office, management, customer service, problem resolution, and retail sales. Dependable, strong work ethics, and organizational skills. Comfortable in a fast-paced setting and willing to adapt to new challenges in a changing environment.


Medtronic Diabetes Inc. 08/2015 – 05/2016

Helpline Technician Specialist

Provided customer service and technical support for customers with issues or questions about their diabetes therapy devices (insulin pump) or related diabetes therapy products

Obtained and verified insurance eligibility and pre-authorizations

Collaborated with members of other departments as required for customer needs

Promoted from the Supply Management to Helpline within 3 months of employment

Carphoria, LLC 08/2014 – 08/2015

Purchasing Secretary

Involved with the start-up of a new branch location and was instrumental in the ongoing success of a second location

Established and fostered client relationships through the buying process

Prepared private purchase contracts in accordance with approved federal guidelines

Collected titles and other legal documentation per DMV guidelines for vehicle purchases

Smile Brands/ Castle Dental 02/2014 – 08/2014

Ortho Team Specialist

Greeted and processed clients in a professional and timely manner

Prepared client records for the dental team visit

Demonstrated an excellent ability to perform administrative and clerical procedures including filing, data entry, records management, and document processing for five locations

Obtained and verified insurance eligibility and processed patient co-pays

Flowers & Company 10/2012 – 02/2014

Operations Manager

Maintained daily operations, processing, and delivery schedules for all outbound orders

Assigned driver’s routes and designer’s work tickets

Processed and arranged incoming client orders

Reconciled cash drawers, credit card payments, check processing, and company deposits

Goodwill Industries 01/2010 – 10/2012

Assistant Manager

Supervised a team of 4 cashiers and 16 floor personnel

Assisted with hiring, training, and evaluating team members’ performance

Prepared weekly employee schedules and process payroll hours

Recorded Profit and Loss readings, cash reports and deposits, and daily sales reports


Small Business Management 2009

Blinn College

Bryan, TX

Nursing Program 1992

San Jacinto College

Houston, TX

Personal Skills

Excellent Customer Service Skills

Microsoft Word, Excel, Outlook, and Power Point

Adobe Photo Shop, Illustrator, Director, and InDesign


Presentation Skills

Accounting Principles


Film Editing

Bilingual in English and Spanish

Fluent in Medical Terminology

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