Customer Service Administrative Assistant
Resume:
Cyrina Ikechi Okoroha
Gaithersburg MD. 20877
SUMMARY
Experienced CNA with CMT and administrative assistant experience in the assisted living, hospital and business office environment. Proven leadership and organizational skills with a focus on long term resident care and customer service. Dependable, well organized and professional. Works well in both an individual and team environment. Complete projects in a timely manner, always ensuring the highest quality of service. Work well under pressure and time constraints within high-volume environments. Also work with children both in the daycare and in school bus.
EXPERIENCE
Hope Grows Child Development Center 2006-2009
Experience providing care for children and adolescents, including students with special needs
Evaluate and examine requests, making real-time decisions concerning a variety of issues.
Manage highly-sensitive materials with professionalism and discretion in order to contribute to the flow of the workplace.
Respond in a timely manner to issues regarding procedural and system problems, providing support to the staff team to meet the management’s objectives
Manage calendar for supervisor, including organizing conferences lines, agendas, and scheduling meetings.
Contribute to the efficiency of the workplace by including mailing, faxing, copying, scanning, distributing, and procuring documents
Upkeep daily logs both manually and electronically
I provide standard frontline care to include first aide, emergency care, and administration of medications and treatments in routine and non-routine situations to students. I also performs an array of care related administrative work, such as preparing/maintaining student health records, reviewing student emergency information, documenting, transcribing medication and treatment orders, checking, refilling and distributing first aid kits, out distributing health related letters, arranging health-wellness themed bulletin boards and, as pertinent to the position of assignment, referring students to the School Based Health and Wellness Center.
Answer incoming calls for all company business units and forward calls/take messages in a professional manner
Greet customers, employees, vendors, job applicants with courtesy and professionalism. Utilize the established guidelines for operations and procedures outlined for the front desk. Coordinate efforts with department managers in sales, marketing, retail, and customer service on a weekly basis to ensure accuracy and progress of ongoing administrative projects.
Working knowledge of business English, spelling, and arithmetic. Working knowledge of modern office practices and procedures. Ability to make minor decisions in accordance with established policies and procedures and to apply these to work problems. Ability to maintain clerical records and prepare routine reports from such records. Ability to maintain good relationships with the general public. Ability to communicate effectively with staff, parents, students, members of the community and others. Skill in the operation of a typewriter, and of a computer terminal to perform word-processing or data system tasks. Excellent human relations skills. Computer skills including word processing and database required, and experience with existing MCPS databases including: OASIS, OSS, SIMS, etc.. Knowledge of and the ability to meet the seven core competencies of the Supporting Services Professional Growth System (SSPGS
Sunrise of Montgomery Village-Gaithersburg, MD 2006-Present
Certified Nursing Assistant
Lead Care Manager
CPR with AED and First Aid certified
Takes and records vital signs at regular intervals
Monitors and documents residents food and fluid intake
Assists with care of residents personal hygiene, dressing and other daily activities
Transfers, positions and turns residents following safety protocols
Reports and provides proper documentation of any abnormal changes in residents health to RN or Assisted Living Manager quickly and accurately
Assists RN/LPN staff in carrying out assigned range of motion, promotion of self-help and independence activities
Assists RN/LPN with residents assessment and care plan
Prepares meals, assists with feeding of residents in a timely manner
Provides companionship and recreational services to residents
Helps maintain a clean and safe environment for both residents and staff
Collaborate closely with supervisors to resolve issues or concerns of residents
Responds to residents call lights and maintains periodic checks on residents
Certified Medical Technician
Administers medication to residents following company and regulatory guidelines
Responsible for storage and distribution of residents medication
Accurate charting and maintenance of records
Follows HIPPA and company guidelines
Montgomery County Public Schools – Rockville, MD 2008-Present
Food/Nutrition Services
Ability to practice standard sanitation procedures for care and cleaning of kitchen equipment. Ability to learn standard school cafeteria operations. Ability to gather necessary menu items, recipe ingredients and supplies. Ability to comprehend and follow written and verbal instructions. Ability to effectively communicate to meet the needs of all customers: students, school staff and community. Basic human relations skills needed to work cooperatively in close proximity with others under constant deadlines.
Shady Grove Adventist Hospital - Rockville, MD 2012-Present
Volunteer to Medical Staff
Compile data and maintain database and medical records of staff information
Maintain and keep current staff certification documentation
Respond promptly to staff questions and concerns
Perform other administrative duties as required
EDUCATION
Masters – Health Services Administration – Strayer University 2011
Bachelors – Education: Guidance and Counseling – University of Nigeria Nsukka 2004
CERTIFICATIONS
CNA - Certified Nursing Assistant
CMT - Certified Medication Technician
Healthcare Provider CPR, AED and First Aid
SOFTWARE
Microsoft Office 2010 – Word, Excel, PowerPoint, Access and Outlook
am Builder -Conflict Resolution Skills
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