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Customer Service Manager

Miami, Florida, United States
January 13, 2017

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Coral springs fl,*****

954-***-**** & 754-***-****



● Demonstrate sense of urgency in busy environments in both retail and communication

● Work closely with safety manager and district manager

● Poses exception ability to build productivity relationship resolve complex issues and win customer loyalty

● acknowledge from unwavering commitment to provide exceptional customer service

● manage upset clients and conflicts challenging situation

● exceed expectations and build long term clients

● data entry, sales leads, record management, customer services, multi phone lines

● Make deposit handle large sum of cash/deposit

● Receive ups fedex/ work office equipment



11/2013 to 04/2016

● I manage office, answering phone lines, promote work efficiently

● inventory, handle large sum of cash on a daily basis

● end of day bank deposit, filing, computer savvy

● working with multiple windows, assist management meeting, ability to perform, well spoken, compassionate excellent clerical skills.


Front desk reception

08/2010 to 06/2012

● I manage high volume of workload

● greet, transfer and holds calls

● deliver outstanding customer services. worked in team and self directed environment

● Calm angry callers, repair trust. handled cash, clerk or online payments, filing documents, inventories

● maintaining the office assist the agents with other tasks QUEST DIAGNOSTICS

Clients services

06/2004 to 01/2006

● I Receive customer service center call

● handling incoming calls from variety o f health care settings. Hospital and doctor offices, as well as hospices

● ordering lab test. transfer order intake to lab technician department assisting nurses with tests. AMERICA LIFE INC

Administrative assistant

04/2000 to 06/2004

● Payments extension

● receive cash payment,schedule appointments

● manage high call volume work with deadline in a driven environment

● make services changes, recommend services

● schedule appointment, maintain office, records, answering multiple phone lines, greet clients, assist in meeting with management


Associate of Science: surgical technician

Medvance Institute : Oakland park, Florida


Microsoft word, internet website, train other employee, leadership skills, money accuracy, bank deposit, assist with training Manage and assist co workers. Order inventory office supplies/manage the office, errands, follow up with clients, Receive ups, fedex, usps, and ship office documents, work office equipment, assist in meeting in district meetings

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