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Customer Service Manager

Location:
Miami, Florida, United States
Posted:
January 13, 2017

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NADERGE J CHARLES

Coral springs fl,*****

954 *** **** & 754 *** ****

acx9u1@r.postjobfree.com

CUSTOMER

SERVICES/RECEPTIONIST

● Demonstrate sense of urgency in busy environments in both retail and communication

● Work closely with safety manager and district manager

● Poses exception ability to build productivity relationship resolve complex issues and win customer loyalty

● acknowledge from unwavering commitment to provide exceptional customer service

● manage upset clients and conflicts challenging situation

● exceed expectations and build long term clients

● data entry, sales leads, record management, customer services, multi phone lines

● Make deposit handle large sum of cash/deposit

● Receive ups fedex/ work office equipment

PUBLIC STORAGE

Manager

11/2013 to 04/2016

● I manage office, answering phone lines, promote work efficiently

● inventory, handle large sum of cash on a daily basis

● end of day bank deposit, filing, computer savvy

● working with multiple windows, assist management meeting, ability to perform, well spoken, compassionate excellent clerical skills.

JSE INSURANCE

Front desk reception

08/2010 to 06/2012

● I manage high volume of workload

● greet, transfer and holds calls

● deliver outstanding customer services. worked in team and self directed environment

● Calm angry callers, repair trust. handled cash, clerk or online payments, filing documents, inventories

● maintaining the office assist the agents with other tasks QUEST DIAGNOSTICS

Clients services

06/2004 to 01/2006

● I Receive customer service center call

● handling incoming calls from variety o f health care settings. Hospital and doctor offices, as well as hospices

● ordering lab test. transfer order intake to lab technician department assisting nurses with tests. AMERICA LIFE INC

Administrative assistant

04/2000 to 06/2004

● Payments extension

● receive cash payment,schedule appointments

● manage high call volume work with deadline in a driven environment

● make services changes, recommend services

● schedule appointment, maintain office, records, answering multiple phone lines, greet clients, assist in meeting with management

ACADEMIC CREDENTIAL

Associate of Science: surgical technician

Medvance Institute : Oakland park, Florida

AREA OF EXPERTISE

Microsoft word, internet website, train other employee, leadership skills, money accuracy, bank deposit, assist with training Manage and assist co workers. Order inventory office supplies/manage the office, errands, follow up with clients, Receive ups, fedex, usps, and ship office documents, work office equipment, assist in meeting in district meetings



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