Customer Service Manager

Experience

Internship position – Small Business Growth Alliance Milford, CT – 5/2016-9/2016

Performed outside cold call sales.

Assisted in acquiring leads and prospective clients

Vertically integrate businesses services into being more cost effective.

Involved in payroll assistance, Search Engine Optimization (SEO) and Business Solution integration software

Logistics Associate - Porta Door Company Seymour, CT – 5/2014-9/2014 and 5/2015-9/2015

Achieved role of final product transport manager

Responsible for customer satisfaction at time of delivery and aftermarket services

Diligently processed order forms according to company standards

Trained in operating large woodworking machinery

Line Manager - Five Guys New Haven, CT - 5/2012-9/2012 and 5/2013-9/2013

Trained new employees on equipment, customer service, and company values

Performed role of restaurant manager and delegated responsibilities in the absence of general manager

Customer service point of contact

Maintained daily inventory

Education

University of Delaware 2014-present

Newark, DE. GPA: 3.1

Pursuing Bachelor’s degree in Environmental Resource Economics, Minor in Economics.

Deans List 2015 & 2016

Study Abroad (Spring 2016 semester)

Global Economics program, Copenhagen, Denmark

Study tour in Moscow, Russia

Skills/Activities

University of Delaware Economics Club, Economics Tutor

College level course in Microsoft Excel and Access

Proficient in JMP software

Educated in Geographic Information System software (ArcMap)

Experience in Quantis program

High usage in economic (intermediate Micro and Macro) and mathematic (calculus 2) college level courses

Conversational French

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