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Customer Service, Sales, Clerical, Administrative

West Bronx, New York, 10457, United States
January 13, 2017

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Johanna Cruz

*** ******* **** ***** ***. *A

Bronx, New York 10457




An opportunity to utilize and enhance my skills and experience in order to assist in the growth of the organization. I am interested in working in an environment where I can grow both as a professional and as a person.


Works well without supervision

Ability to prioritize and remain focused on the essence of an issue

Excellent with customer support services

Skilled at learning new concepts quickly while working well under pressure


05/12 – Present TD Bank New York, NY

Store Supervisor

Exceeds Sales & Revenue.

Assist with daily operations: including shipment, cash ordering, and securing cash logs.

Promote new banking services with the attempt to cross-sell several products to each customer.

Conduct interviews for new hires.

Train new staff members, assessing their accuracy skills and ensuring they provide excellent customer service to the store’s clients.

Managed teller schedules.

Supervise the opening and closing of the store

Maintained the vault and associated security procedures such as maintenance of cash journal to determine trends associated with branch cash needs to monitor and maintain branch limits

Followed bank policies and procedures, applied a high degree of accuracy to process transactions in a timely manner. Ensured exceptional levels of customer service were met and maintained.

Served as the key point of contact for teller questions and troubleshooting in the absence of the head teller

Balanced cash drawer, Penny Arcade and the main cash vault on a daily basis

Trusted with situations requiring high-level problem-solving and decision-making abilities.

03/11-06/12 Maoz Vegetarian New York, NY

Head Cashier

Manage Daily Till

Make Cash Drops To Vault

Oversee Other Cashiers And Employees

Cash Handling

Promoting New Products And Services Within The Company

9/09-02/11 Dean & Deluca Inc. New York, NY

Prepared Foods Chef

Responsible For Sale of Prepared Food items

Limiting Shrink by Taking Inventory Daily

Cleaning & Maintaining Work Area

Sales of Coffees and Coffee Products

Interacting With Great Customer Service

Responsible For Sales of Various Fine Cheeses, Cured Meats and Gourmet Savories

Slicing & Selling Smoked Salmon

Customer Service Desk and Phone Sales

Responsible For Point Of Sale Transactions


09/02-06/06 DeWitt Clinton High School High School Diploma Bronx, NY


Microsoft Word, Microsoft Excel, Microsoft Outlook

Lotus Notes

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