Customer Service, Sales, Clerical, Administrative
Resume:
Johanna Cruz
*** ******* **** ***** ***. *A
Bronx, New York 10457
Email: *******.*.****@*****.***
OBJECTIVE
An opportunity to utilize and enhance my skills and experience in order to assist in the growth of the organization. I am interested in working in an environment where I can grow both as a professional and as a person.
QUALIFICATIONS
Works well without supervision
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer support services
Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE
05/12 – Present TD Bank New York, NY
Store Supervisor
Exceeds Sales & Revenue.
Assist with daily operations: including shipment, cash ordering, and securing cash logs.
Promote new banking services with the attempt to cross-sell several products to each customer.
Conduct interviews for new hires.
Train new staff members, assessing their accuracy skills and ensuring they provide excellent customer service to the store’s clients.
Managed teller schedules.
Supervise the opening and closing of the store
Maintained the vault and associated security procedures such as maintenance of cash journal to determine trends associated with branch cash needs to monitor and maintain branch limits
Followed bank policies and procedures, applied a high degree of accuracy to process transactions in a timely manner. Ensured exceptional levels of customer service were met and maintained.
Served as the key point of contact for teller questions and troubleshooting in the absence of the head teller
Balanced cash drawer, Penny Arcade and the main cash vault on a daily basis
Trusted with situations requiring high-level problem-solving and decision-making abilities.
03/11-06/12 Maoz Vegetarian New York, NY
Head Cashier
Manage Daily Till
Make Cash Drops To Vault
Oversee Other Cashiers And Employees
Cash Handling
Promoting New Products And Services Within The Company
9/09-02/11 Dean & Deluca Inc. New York, NY
Prepared Foods Chef
Responsible For Sale of Prepared Food items
Limiting Shrink by Taking Inventory Daily
Cleaning & Maintaining Work Area
Sales of Coffees and Coffee Products
Interacting With Great Customer Service
Responsible For Sales of Various Fine Cheeses, Cured Meats and Gourmet Savories
Slicing & Selling Smoked Salmon
Customer Service Desk and Phone Sales
Responsible For Point Of Sale Transactions
EDUCATION
09/02-06/06 DeWitt Clinton High School High School Diploma Bronx, NY
SKILLS
Microsoft Word, Microsoft Excel, Microsoft Outlook
Lotus Notes
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