Customer Service, Microsoft Office

Aurelie Daisy Nouve

***** *********** ***, ************, ** 20879 ************@*****.*** 571-***-****

Professional Summary

Polished, organized, amazing customer service specialist with over 5 years’ retail experience in a fast-paced, team-based environment seeking a Receptionist/Administration assistant role. Self-motivated with exceptional communication and computer capabilities.

Skills

Proficient in Microsoft Office, Outlook

Exceptional Communication Skills

Phone etiquette

Incredible customer service

Bilingual: English, French

Excellent attention to detail

Highly organized

Very Dependable

Office Administration & Clerical skills

Friendly and professional

Work History

Catering Customer Service, 08/2016 to Current

Wegmans Germantown, MD

Answered and managed incoming and outgoing calls while recording accurate messages and directing calls to appropriate individuals and departments.

Maintained a clean reception area, in addition to conference room.

Coordinated meetings, including schedules and information preparation and distribution.

Politely assisted customers in person and via telephone.

Effectively communicated with different departments and rendered support and assistance daily.

Assisted customers with food selection, inquiries, and order customization requests.

Served as the main liaison between customers, management, and food preparation teams.

Knowledge Based Customer Service, 06/2013 to 08/2016

Wegmans- Germantown, MD

Organized merchandise to promote visually appealing environment.

Learned, referenced and applied product knowledge information.

Successfully sold out of products most weeks, generating growth in revenue, and ranking us among the top sellers in our division and company as a whole

Recommended alternative items if product was out of stock.

Implemented marketing strategies which resulted in growth of customer base.

Built long-term customer relationships and advised customers on purchases and promotions.

Front Desk Cashier, 10/2011 to 06/2013

Shoppers Food Warehouse Fairfax, VA

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientele.

Trained new cashiers on procedures, customer service and sales techniques.

Encouraged development of new cashiers with positive reinforcement.

Education

BBA: Business Administration/Management, in progress

Stratford University Falls Church, VA

Member of Poetry Club

Completed Advanced Training in Customer Service

Associate of Arts: Business Administration/General Studies, 2012

Northern VA Community College Annandale, VA

Co-founder of Club des Amis du Français (French Club)

Member of African & Caribbean Student Activities Club

Active participant in Leadership retreats

High School Diploma: 2010

Oakton High School Vienna, VA

Member of the Art Club

Reference

Upon request

Contact this candidate