Administrative Assistant / Tech Support

Mario Ortiz

** **** *** ******, #***

New York, New York 10023

(917) 817 – 9555

**********@*****.***

EDUCATION: Marymount Manhattan College, New York, NY

Bachelor of Fine Arts (June, 1998)

NADAP, New York, NY

Administrative Assistant / Tech Support/ (March, 2015 – current)

Data Entry and Validation– Updates and maintains internal program records, reports and spreadsheets; including but not limited to: employee database, recruitment database, productivity reports, client compliance reports, organizational charts, daily client count, DAR; using NYCity Way, STARS and NADAP Database software.

Email and Phone Support – Maintain lists and communications via email for supervisory and managerial staff; creates and manages templates and forms.

Recruitment Support - Provides support to director-level staff for personnel and recruitment-related projects, and QM documentation.

Office Support - Monitors and oders supplies. Performs photocopying, faxing, and filing of program documents; distributes program correspondence and reports.

Tech support – Daily troubleshooting support for Software, Hardware, WIFI, Network, Printer, Remote Desktop, server based applications, operating systems, Windows Office, Adobe, Browsers, for 60+ employees, Supervisors, Managers and Vice President to ensure production flow.

Basic troubleshooting and repair of equipment/Network failures –

Respond to calls for remotely/physically troubleshooting and recovery.

Reassign Printer IP Network connections.

Replace failed computer peripherals

Reset cables/network

Ticket Escalation support –

Submitting 20+ daily support tickets to add or remove failed equipment.

Relay error message readouts.

Requesting reset of Remote Management connection ID’s and passwords.

Requesting reset of Email account ID’s and passwords.

Visual and physical verification to assist remote troubleshooting efforts.

Skills and Qualifications

Knowledge of Javascript, MySQL, XML, CSS, HTML, PHP, Wordpress

Strong analytical skills.

Excellent communication skills, both verbal and written.

Ability to work multiple projects simultaneously.

SPEAKS SPANISH

Villan Website Design, New York, NY

Tech support/Administrative Assistant/Website Design/ (May, 2002 – Feb, 2015)

Website Designer – Create and maintained Websites for clients. HTML, Flash, Wordpress, CSS, .PHP, Notepad++, Javascript experienced.

Tech support – Provide support for computer, software, password, remote connections, network, printer and hardware issues.

Advertising support – Create SEM, PPC, CPC ads using Google and Facebook . research SEO, visitor actions and Keywords that optimizes Ad performance.

MS-Word, Excel, Powerpoint applications used to create data and materials suitable for department presentation and Marketing needs.

Maintaining database spreadsheets for expenditures, Designer Rosters, Service support schedule, and Advertising expenses.

Email support – respond to and assist all support ticket requests

Scheduling interview between client and Website Designer.

Typing of notices for employees related to current events and Newsletters.

Filing and maintaining emails, Invoices and Bills

MOUNT SINAI HOSPITAL, New York, NY

Recruitment Assistant /Administrative Assistant (July, 1999 – March, 2002)

Assist in Recruitment processing of Candidates for Home Care and Nursing Departments.

Greentree applications used for processing and hiring candidates.

MS-Word, Outlook, Excel, CC-Mail, On-Time, Lotus Organizer, and Wordperfect applications used to create data and materials suitable for department needs.

Creating and maintaining spreadsheets for Temp Utilization, Nursing Rosters, Position Control, Service Center, Telecom, Advertising, Employee Physicals, and Badge Requests.

Requesting and Submitting Management Transactions for New Hires.

Scheduling of physicals and interviews of perspective clients.

Typing of notices for employees related to current events and letters to clients of appropriate matters.

Filing and maintaining records, notices, invoices and reports of employees and matters concerning department procedures.

Phones are answered at reception desk while organizing and distributing messages to appropriate staff.

SKILLS: Speak Spanish, Computer Literate

REFERENCES: Furnished Upon Request.

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