MAHMUDA HAMID

acx9id@r.postjobfree.com 917-***-****

EDUCATION

University of New Orleans New Orleans, LA

Master of Science in Hospitality and Tourism Management, GPA: 4.0/4.0 December 2016

Baruch College, City University of New York New York, NY

Bachelor of Business Administration in Operations Management, GPA: 3.5/4.0 May 2014

WORK EXPERIENCE

Glow Media New York, NY

Event Planning Intern 08/2016 12/2016

Planned and organized special events for corporate and non-profit clients with attendees ranging from 25 to 400

Supervised the entire set up and breakdown of events

Managed all event details and logistics such as decor, catering, entertainment, transportation, location, invitee list,

special guests, equipment, collateral material design, etc.

Liaised with clients, vendors, venues and organizations and became point of contact person during events

Coordinated and monitored event timelines using softwares including Etouches and Basecamp

Reviewed contracts and prepared post-event evaluation to review the entire event management activities and costs

Recruited, trained, and assigned duties and responsibilities to the staff for the operations stage

Assessed, improved and implemented floor plans for reception halls anticipating more than 200 guests

InterContinental New Orleans Hotel New

Orleans, LA

Front Desk Agent 10/2015 04/2016

Greeted and registered guests in a 400+ room hotel using OPERA Property Management System

Maximized hotel revenue by upselling rooms and persuading guests to join the hotel loyalty program

Resolved guest complaints and improved guest satisfaction by employing service recovery strategies

Provided excellent customer service by answering inquiries pertaining to hotel services, guest registration, travel

directions, and made recommendations regarding shopping, dining, or entertainment

Computed bills, collected payments, posted charges and ensured cash register was balanced at the end of each shift

Columbia Wine Co. New York, NY

Business Operations Intern 02/2015

05/2015

Developed and implemented marketing plan to increase foot traffic from Baruch college students and Columbia

University Medical Center employees

Created marketing materials and determined optimal locations to place materials to promote the business

Analyzed key performance metrics on Excel to develop strategies to increase profitability

Developed statistical reports, such as budget reports, monthly sales report and payroll projections on Excel

Conducted a market analysis and developed strategies to increase foot traffic based on results

Developed sales objectives and worked with owner to set monthly goals to achieve such objectives

Foodtown Brooklyn, NY

Front End Assistant 10/2010 09/2013

Assisted in management of 5 9 cashiers per shift and trained cashiers in using POS Terminals

Processed cash and credit transactions around $2000 daily

Maintained positive rapport with customers aimed at offering a positive experience that promotes customer

retention

Resolved customer issues and complaints in a timely and professional manner

ACTIVITIES

Mahmuda Hamid Page 2

Sigma Alpha Delta Honors Society New York, NY

Vice Chair of Events Management Committee 09/2013 05/2014

Planned and executed monthly professional and social events with over 100 attendees per event

Implemented teamwork dynamics by educating members on a variety of skills

Assisted in the tear down of events and programs so that the room space is returned to its original state

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