Customer Service Manager, Sales Officer, Business Development

ABHI KALLA ***, Al Habib Bank Building, Bur Dubai Customer Service & Sales Officer Dubai (U.A.E)

+971-**-***-****/ +971-**-***-****

Achievement-driven Business Development/ Customer Service Officer with 3+ years of experience having large scale experience in all phases of corporate and client communications. Skillful management and executing strategic customer service processes involving professional relationships and interpersonal skills. In-depth program management experience through the following tactics: mentoring, managing, supervising overall functions of customer service operation, handling top-notch professional support services, providing personal interaction, and resolving varied client inquires and complex issues. At ease with handling target, deadlines, and high pressure situations. Strong ability to influence thinking, and build consensus. .

Area of Expertise :

- Corporate Communication - Customer Service

-Customer Satisfaction - Advertising & Promotion

-Public Speaking - Client Relationship

-Team Building - Business Development Skills

-ERP & CRM System Efficient - Multinational Client Support

-Administration -Sales and Marketing

Customer Service & Sales Officer ( Dubai, U.A.E) ( August’15 – Present)

Managing and Handling Customer Service Operation under Coffee Beverage Solution for Nestle U.A.E.

Responsible for Receivables and Collections for the Coffee Beverage Soln. with Hotel Chains, Banks and 1000+ Clients of Nestle.

Outbound Sales and Cold Calling including Promotions, Sales Campaigns, Feedbacks.

Identify and Resolve complaints and troubleshooting for various coffee machines installed over 1000+ customers across U.A.E.

Obtain and evaluate all relevant information to handle product and service inquiries on dedicated Nestle CRM Engine.

Raising tickets and assigning them to various technicians on the fields.

Liaising directly with the sales and distribution channel of Nestle U.A.E.

Process Delivery Orders, Purchase Orders,Collection Orders over the CRM routed under area wise channels and zones.

Execute Installation / Replacement and Pull outs for the machine’s communicating with the customers.

Schedule, Follow up and arrange target based collection for 200+ customers every month for

Manage Inbound and Outbound process and workflow to meet customer timeframe.

Address new sales leads and promotion campaigns across the country.

Attract potential customers by answering products and service queries.

Maintains customer records by updating account information

Handles Sales, Marketing and Promotion for Coffee Beverages Solution across UAE.

Client Relationship Associate Ahmedabad Metro Rail Project (Project by Govt. of India) ( 1 Year 6 Months )

Maintaining executive relationships with Govt. Engineers, Architects, Planners.

Pitching quotations to Potential Bidders and Contractors.

Involved in active Minutes Of Meetings with Official Delegates.

Constantly updating Print, Online and Broadcasting Channels.

Representing global media events i.e Vibrant Gujarat, Pravasi Bhartiya, Summit.

Expanding Technological advancements in Gujarat to the global audience.

Managing LIVE campaigns and Promotional activities, reaching campus like IIT, CEPT, IIM.

Publicizing campaigns via social media sites like Twitter and Facebook.

Running across the board marketing campaigns for corporate events.

Articulating press releases and then submitting them.

Junior Research Officer (7 Months) Datamatics Financial Services (DFS), Mumbai

Handled the tasks of building, deploying and maintaining metadata inventories and data support tools

Responsible for researching and evaluating emerging data ware house tools and techniques

Provided and designed ongoing management of systems that enables marketing of one-of-one relationship within e-commerce space

Implemented, assessed and procured technologies, vendors and tools

Handled the tasks of presenting data on the internet

Professional Qualifications

M.C.A Hon’s (Master’s Of Computer Application) Rajasthan Technical University, India

B.C.A (Bachelor of Computer Application) JNV University, Jodhpur, India

Father’s name Mr. Narendra Kumar Kalla

Date of birth 09-02-1989

Marital status Unmarried

Nationality Indian

Language known English, Hindi & Regional

Email ***********@*****.***

DECLARATION:

Here With I Certify That The Above Furnished Information Is True To Best Of My Knowledge.

DATE:

Abhi Kalla

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