Hamideh Kazemi

Nick Name : Heaven

Telephone : 009***********

Mobile : 009***********

WhatsApp : 009***********

Email : acx9h2@r.postjobfree.com

Passport No : H33415077

Age : 30 Years

Marital Status : Married

Address : No48, Pasargad Building, Khansari Alley, South Saadi Street, Tehran, Iran

Work Experience:

1-Customer service & Technical support at Shatel Company (about Internet Services ) 3 years .

2-Customer service & Receptionist at Toyota dealership (about sell & fix cars) 2 years.

Abilities :

? Interact with customers, fast-paced.

? Taking approximately 40-50 phone calls on a daily basis from existing consumers who have questions or concerns about products.

? At Home advisor, Live chat .

? Problem solving and troubleshooting.

? Skills in teamwork/collaboration .

? Write report in CRM software fast .

? Answered multi-line telephone & Multi-tasking.

? Processed incoming and outgoing mails.

? Documenting, and reporting bugs .

? Training other employees.

Education:

? Bachelor's in Engineering Computer (Software)

University of Payam Noor Isfahan 2004 to 2008

Certifications:

? TSA of Toyota .

? Network + of Shatel Company & Metaco Complex .

? ADSL Technical Service of Shatel Company.

Skills :

? Fast Typewriting, Fast Learner, A great fast pace worker

? Expert user of Microsoft Office Applications (Word, Excel, PowerPoint and Access)

? Well-versed in installing windows, software, applications, antivirus and patches

? Data Entry Specialist

? Photoshop & Corel Draw & Graphic /Web Design

? Outllook

? Network + & wireless networks

? Homemade support

? Ability to manage multiple applications

? Excellent open communication skills with customers

? Problem solving & trouble shooting skills

? Enjoys troubleshooting technology & attention to detail

? Live Chat support

? Customer services experience

? Flexible, Friendly, Honest, Patient

? Great time management and organization skills & Shift managing

? Research, Social Media

? Technical support specialist working with customers both front facing and over the phone

? CRM software (various platforms)

? I am learning English language now & speak a little English & completely Persian

END

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