Kenya Daniels

Customer Service

Detroit, MI ***34

acx9fw@r.postjobfree.com - 313-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Inbound/outbound agent

FCA -Fiat Chrysler Automobiles (Concentrix) - Farmington Hills, MI - July 2016 to Present

Responds to inbound/outbound calls, email and white mail communications received from dealerships,

regions, clients and other external contacts regarding claims review and processing.

Accesses and updates secured or sensitive data in internal and external databases.Maintains professional

relationships with customers and business partners (both internal and external).

Processes, approves or denies claims in accordance with OEM program guidelines.Ensures Personally

Identifiable Information secured at all times.

Tracks the status of claim documentation received and processed. Completes follow-up on existing claims and

closes claims. Completes detailed report proofing in a timely manner.

Able to navigate computer programs through multiple screens.Performs general administrative duties of the

department. Maintains confidentiality at all times.

Install Sales Coordinator

Lowes Home Improvement Stores - Sterling Heights, MI - January 2014 to July 2016

Responsible for coordinating and scheduling installations by reviewing and managing install sales paper

work and contracting installers/customers throughout the process, ensure merchandise is ready for installer.

Responsible for communicating and satisfaction with building relationships with installers, customer, and

vendors. Training and coaching of employees on the Install sales program and order management computer

system.

Job duties assisting in scheduling appointments, handling inbound/outbound phone calls. Verify insurance,

while obtaining prior authorization.

Customer Service Associate

Lowes Home Improvement Stores - Sterling Heights, MI - January 2014 to July 2016

Provide excellent customer service by assisting customers with their shopping needs, answering customer

inquiries, and resolving customer complaints.

Keep merchandise organized and accessible, place items on shelves and sales floor. Build displays of

merchandise and complete new plan-o-grams sent from corporate office.

Responsible for taking money in the form of cash, check, or credit card Scans items, provides change,

balances drawer, and processes card transactions.

EDUCATION

General Studies

Wayne College - Detroit, MI

2014

Diploma

Pershing High school - Detroit, MI

SKILLS

-Type 45 WPM -Microsoft Word, Excel, and PowerPoint (7 years)

ADDITIONAL INFORMATION

-Type 45 WPM

-Ability to multi-task in a fast-paced environment.

-Exceptional customer service and oral communication skills.

-Proficient with Microsoft Word, Excel, and PowerPoint, and Internet

-Detail oriented, organized and efficient worker

-Team player but able to work independetly

Contact this candidate