Customer Service Medical and Supervise

MUSHIRA SHAIKH

MOBILE NO: 056*******

EMAIL ADDRESS: SHAIKH **********@*****.***

PERSONAL SUMMARY

A competent receptionist able to provide a general and medical secretarial service and deliver exceptional customer service in a busy office environment. Having outstanding secretarial skills and the ability to remain organised whilst working under pressure. Possessing a natural ability to put people at ease, work as part of a team and also keep track of a doctor's busy diary. Can deal confidently with hospital consultants and other senior medical staff whilst managing important administrative and secretarial tasks. Currently looking for suitable secretarial position with a progressive employer.

WORK EXPERIENCE

Position :Receptionist

Medical Centre

2yrs experience (SUNNY MEDICAL CENTER )

Dealing with enquiries from patients, liaising with doctors, consultants and other healthcare professionals. Carrying out all clerical support duties including: photocopying, typing, filing, post, telephone answering etc.

Duties:

Typing of referral and other letters .

Entering urgent / routine referrals on patient records.

Answering the telephone and dealing with queries from patients and hospitals etc.

Distributing incoming and outgoing post and information to relevant parties.

Chasing unpaid invoices.

Dealing with enquiries from patients of all backgrounds face to face..

Assisting in the recruitment of new staff, including training and induction.

Keeping track of a doctor's busy diary, organizing travel arrangements d ealing with patients and visitors.

K EY SKILLS AND COMPETENCIES

Implementing and promoting equality and diversity policy.

Can communicate effectively with consultants, legal officials etc.

Able to develop and implement new administrative systems.

Experienced in copy

Able to be discreet and understand the importance of confidentiality.

Ability to focus and high levels of concentration when typing medical letters.

Can deal with aggressive patients and their relatives or friends.

Aware of the relevant legislation and the legal implications of requests for information.

Prepare and submits paper and claim to insurance

I prepares and sent patient bill statement .

PERSONAL SKILLS

Warm and patient manner

Sensitive attitude

Professional and calm demean our

QUALIFICATIONS

B . com (graduate)

Language

English,Urdu, hindi

P ersonal information

Name Mushira Shaikh

Nationality India

Birth date 14/02/1985

Gender Female

Marital status unmarried

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