Mimiyon Anderson

*** ******* ****

Cleveland, Ohio 44112

(216) 862 - 1456

acx93k@r.postjobfree.com

Skills:

. Sales & Customer Service Experience

. Call Center & Multiline Phone Experience

. Proficient with Microsoft Office

. Managerial & Supervisory Experience

. Comfortable Working in Highly Regulated Environments (Financial

Products, Tax Prep)

. Self-Starter that Works Well w/o Supervision

. Detail Oriented while Multitasking

Relevant Experience:

Axcess Financial - Cleveland, Ohio 05/13 -

09/16

Branch Manager

. Responsible for all facets of a busy consumer lending and check cashing

business

. Hired, trained, supervised, motivated and disciplined a team of employees

to provide an excellent customer service experience while also

maintaining compliance with applicable laws and company policies

. Marketed the business and its services throughout the community to build

and deepen relationships with customers while also increasing sales

. Performed and participated in assorted compliance audits with no failures

. Opened and closed the location, reconciled all cash drawers, completed

all banking transactions required by the branch, conducted trainings on

new products and services, identified cross selling opportunities, and

etc.

. Led collection efforts to contact past due customers and resolve

delinquent loans

ProTax - Cleveland, Ohio 10/10 -

02/13

Assistant Manager

. Scheduled appointments with clients and advised them of services provided

including preparation of personal and business tax returns, e-file

services, and tax refund advances

. Collected necessary information from clients to facilitate the

preparation of accurate returns and then advised clients of how to file

municipal and state returns

. Participated in trainings regarding changes to tax laws, audited returns

prepared by branch employees, and performed general clerical duties as

needed

CDIS, Inc - Cleveland, Ohio 07/04 - 05/06

Customer Service

. Responsible for handling 70-100 inbound customer service requests from

Direct TV customers and customers from local gas suppliers

. Assisted customers by providing technical product knowledge,

troubleshooting service issues, researching billing issues, cross-selling

and up-selling additional services as applicable

. Demonstrated ability to deescalate situations when fielding calls from

angry customers by using a combination of active listening skills,

empathy, and problem solving

Education:

Cuyahoga Community College Collinwood High School

Social Behavior Coursework General Studies

4250 Richmond Rd. 15210 St. Clair Ave.

Warrensville Ht., OH 44128 Cleveland, OH 44110

Professional and Personal References are available upon request

Contact this candidate