Customer Service Supervisor

SCOTT A FRIEDLANDER

*** *** **** **, *** Vegas, Nevada 89110

Home: 702-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

I have worked my upward from a break in dealer in a casino to full time floor supervisor in my career.

SKILLS

Self-motivated Highly Dependable

Strong verbal communication Trustworthy

Team leadership Friendly

Project management Professional

WORK HISTORY:

10/16 to present Salesman

Grandview Resorts – Las Vegas, NV

Greet guests. Offer information on timeshare ownership

10/2013 to 08/2016

Downtown Grand Casino – Las Vegas, NV

Floor Supervisor

Observe table games.

Open and close tables, issue and redeem markers.

Greet and offer guests player cards.

Handle and mediate and game issues.

04/2013 to 06/2013 Dealer/ Dual Rate

Hooters Casino and Hotel Dealer / Dual Rate – Las Vegas, NV

Deal table games as directed.

Supervise table games dealing with guests, making game fills.

Handling any issues which might arise on the games.

01/2013 to 03/201 3Salesman

Ed Bozarth Chevrolet Salesman – Las Vegas, NV

Greet customers.

Handle questions about the customer's needs and the vehicles offered on the car lot.

Go on test drives.

05/2012 to 01/2013 Took some time off, looked for work.

04/1999 to 05/2012 Floor Supervisor

Rampart Casino – Las Vegas, NV

Worked my way up from dealer to Blackjack Tournament director to floor supervisor.

Open table and close table games, issue and redeem markers, greet guests and offer

player card sign up.

Handle any issues in play.

03/2013 to 06/2013 Dealer/ Dual Rate

Hooters Casino – 115 E. Tropicana Las Vegas NV 89109

Dealt table games as assigned.

Watched table games as supervisor as assigned. Making chip fills as needed. Generating

markers for guests. Opening and closing games as directed.

Make player cards for players.

01/2013 to 03/2013Salesman

Ed Bozarth Chevrolet – 5501 Drexel Rd Las Vegas, NV145

Greeted people searching for new vehicles. Answer question, go on test drives.

06/2012 to 12/2012 Unemployed

Unemployed

I took some time off to decompress and move forward before looking work.

05/2012

CCOMPLISHMENTS

I

04/1999 to

EDUCATION

9/76

9/79

A

REFERENCES

ADDITIONAL

Floor Supervisor

Rampart Casino – 221 N. Rampart Blvd. Las Vegas NV 89145

Started as dealer, moved up to dealing and finally running blackjack Tournaments.

Offered and took full time floor supervisor position which entailed opening games.

Making table chip fills and credits as needed. Issue and redeem markers for players.

Handle any issues which might arise on games. Close games as needed

High School Diploma:

U.S. Grant High School - Van Nuys, California

Associate of Arts: Liberal Arts

Los Angeles Valley College - Van Nuys, California

Went to classes for lower requirements for major in 4 year college.

Associate Degree:

Learned basic education classes with emphasis in Industrial Arts working in the Printing

Department

I have worked my way upwards from going to blackjack dealing school to getting hired at

a break in casino and becoming a floor supervisor, to opening 3 new successful casinos.

Fiesta Casino, Resort at Summerlin, aka Rampart Casino, and Downtown Grand Casino.

*Reference are available upon request

NFORMATION

I have been selected employee of the quarter while employed at Rampart Casino.

I have a 3 page article written about the blackjack tournaments in The Blackjack

Confidential magazine while working at the Rampart Casino.

Contact this candidate